Sherlyn Montejano
Pasco
Summary
Dedicated professional with strong customer service skills. Experience in enhancing guest experiences through effective communication and problem-solving. Committed to operational efficiency and team collaboration. I'm also very interested working with your team. Detail-oriented manager known for exceptional problem-solving and communication skills. Experienced in enhancing customer satisfaction and coordinating restaurant operations. Ready to leverage expertise to drive efficiency and improve guest experiences. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Nikko Sushi & Steak
Pasco
01.2025 - 06.2025
- Assisted in managing daily restaurant operations and staff scheduling.
- Provided exceptional customer service to enhance guest dining experiences.
- Coordinated food preparation and presentation to maintain quality standards.
- Handled cash register operations and processed customer transactions efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery to customers.
Customer Service Manager
101 Cleaners
Richland
10.2024 - 12.2024
- Provided exceptional customer service by addressing inquiries and resolving complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Skills
- Staff scheduling
- Customer service
- Cash handling
- Food quality control
- Complaint resolution
- Customer relationship management
- Team collaboration
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Service excellence
- Succession planning
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Nikko Sushi & Steak
01.2025 - 06.2025
Customer Service Manager
101 Cleaners
10.2024 - 12.2024
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