Sherlyn Perez Aguilar
Maxton,NC
Summary
Motivated professional with strong business acumen driving organizational success. Exceptional written and verbal communication skills enhance collaboration. Analytical mindset combined with technical expertise supports effective decision-making in data-driven environments. Proven ability to tackle challenges with a positive attitude and consistently exceed performance expectations. Energetic professional with years of experience in the customer service industry. Punctual employee dedicated to following procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
5
5
years of professional experience
Work History
Team Lead
Panera Bread
Lumberton, NC
02.2023 - 05.2025
- Resolved escalated customer complaints or queries promptly and efficiently.
- Recommended, selected, located, and obtained products to meet customer needs.
- Offered customers carry-out service at completion of transaction.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers and responded to informational requests.
- Monitored, evaluated and recorded training activities or program effectiveness.
Crew Trainer
McDonald's
Saint Pauls, NC
04.2020 - 08.2022
- Adapted training approaches to accommodate individual learning needs.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Bachelors of Art - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC05.2025
AAS - Criminal Justice Technology
Robeson Community College
Lumberton, NC05-2023
Skills
- Microsoft Office
- Excel
- Problem solving
- Employee training
- Excellent communication
- Self motivation
- Multitasking Abilities
- Cash handling
- Client service
- Verbal and written communication
- Time management
Professional Profile And Core Competencies
- An understanding of how to effectively collaborate with others to exchange information and coordinate activities.
- Motivated self-starter with the business acumen to move organization goals forward.
- An understanding of how to search for and collect data.
- The astuteness to quickly and accurately record data and documents.
- Polished communicator, both written and verbal.
Coursework
- Honors College at UNCP
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Team Lead
Panera Bread
02.2023 - 05.2025
Crew Trainer
McDonald's
04.2020 - 08.2022
Bachelors of Art - Criminal Justice
University of North Carolina At Pembroke
AAS - Criminal Justice Technology
Robeson Community College