Sherlyn S. Cortez
Los Fresnos,TX
Overview
3
3
years of professional experience
Work History
Social Work Intern
Proyecto Juan Diego
Brownsville, TX
08.2025 - Current
- Completed client intakes and emergency needs assessments for rent, food, and social services assistance
- Assisted clients with resource navigation and referrals to community agencies
- Supported case documentation and maintained client confidentiality
- Conducted screenings and assessments (PHQ, ACE, Duke) and helped track progress every 3 months
College Center Advisor Assistant
Los Fresnos High School/ UTRGV AmeriCorps
Los Fresnos, TX
08.2024 - Current
- Collaborates with counselors and college counselors to ensure a smooth application process for high school seniors applying to universities
- Assist high school seniors register for college readiness exams such as SAT, ACT, TSI, ASVAB, etc.
- Assist high school seniors apply to the Federal Financial Aid Application
Server
Texas Roadhouse
Harlingen, TX
05.2025 - 08.2025
- Provided high-quality customer service in a fast-paced restaurant environment
- Took accurate food and beverage orders while ensuring guest satisfaction from start to finish
- Explained menu items and promotions to enhance guest experience and increase sales
- Handled cash and card transactions efficiently and accurately
- Maintained clean and organized sections, including tables and service areas
- Collaborated with kitchen staff and team members to ensure timely and correct order delivery
- Assisted with side work, restocking, and opening/closing duties
Front of the House Team Leader/ Manager
Chick-Fil-A at Ruben Torres
Brownsville, TX
02.2024 - 02.2025
- Led front-of-house operations during high-volume shifts, ensuring efficient service and team coordination
- Trained and supported team members on POS (Point of Sale) systems for front counter and drive-thru
- Accurately took and processed guest orders in a fast-paced environment
- Assisted in preparing beverages and meal bagging to maintain speed of service standards
- Maintained inventory levels by consistently restocking front counter and drive-thru stations
- Promoted a clean, organized, and welcoming environment for guests
- Handled cash drawers, processed transactions, and ensured accurate cash reconciliation
- Provided friendly, attentive customer service while resolving guest concerns professionally
Undergraduate Admissions Recruiter
University of Texas at San Antonio
San Antonio, TX
08.2023 - 12.2023
- Streamlined the admissions process for prospective students by efficiently managing application materials, communication, and phone call campaigns
- Increased enrollment rates by actively recruiting high school students through social media
- Collaborated with faculty and staff to ensure a smooth transition for incoming students, including orientation planning such as UTSA Day
Admissions Cashier
Beach Park at Isla Blanca
South Padre Island, TX
06.2023 - 08.2023
- Reduced wait times for guests by quickly processing payments and issuing tickets & receipts
- Contributed to the admissions department success by counting & balancing cash drawers
- Facilitated positive interactions with guests, addressing inquiries and resolving concerns professionally and courteously
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05-2023
High School Diploma - Social Work
University of Texas at Rio Grande Valley
Brownsville, TX05-2026
undefined
University of Texas at San Antonio
San Antonio, TX12-2023
Skills
- Bilingual in Spanish & English
- Multitasking Abilities
- Communication Skills
- Certified Basic Volunteer Income Tax Preparer
- Certified Advanced Volunteer Income Tax Preparer
- Certified in Microsoft PowerPoint
- Case management
Timeline
Social Work Intern
Proyecto Juan Diego
08.2025 - Current
Server
Texas Roadhouse
05.2025 - 08.2025
College Center Advisor Assistant
Los Fresnos High School/ UTRGV AmeriCorps
08.2024 - Current
Front of the House Team Leader/ Manager
Chick-Fil-A at Ruben Torres
02.2024 - 02.2025
Undergraduate Admissions Recruiter
University of Texas at San Antonio
08.2023 - 12.2023
Admissions Cashier
Beach Park at Isla Blanca
06.2023 - 08.2023
undefined
University of Texas at San Antonio
High School Diploma -
Los Fresnos High School
High School Diploma - Social Work
University of Texas at Rio Grande Valley