Sherlyn Vasquez-Batista
Sandy Springs,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Delta Air Lines, Inc
Atlanta, GA
07.2021 - Current
- Developed strong working relationships with management and team through effective scheduling and communication skills.
- Set up meeting for managers with agents.
- Make sure agent are qualified to work area of workplace.
- monitor inbound and outbound flights for coverage.
Ramp Agent
Delta Air Lines, Inc
Queens, NY
09.2019 - 07.2021
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for numerous flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Transferred luggage from aircraft to collection areas safely using tugs and carts
- .
- Connected electrical power unit and hoses to aircraft.
Gate Agent
Delta Air Lines, Inc
Queens, NY
08.2016 - 09.2019
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Disbursed and recorded appropriate gate passes.
- Communicated with site personnel by relaying information via radio calls.
Cargo Agent
Delta Air Lines, Inc
Boston, MA
08.2015 - 08.2016
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Advised clients on transportation and payment methods.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Bachelor Of Liberal Arts - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York
Long Island City, NY06.2013
Skills
- Effective Multitasking
- Critical Thinking
- Customer Support
- Department Oversight
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Delta Air Lines, Inc
07.2021 - Current
Ramp Agent
Delta Air Lines, Inc
09.2019 - 07.2021
Gate Agent
Delta Air Lines, Inc
08.2016 - 09.2019
Cargo Agent
Delta Air Lines, Inc
08.2015 - 08.2016
Bachelor Of Liberal Arts - Liberal Arts And General Studies
LaGuardia Community College of The City University of New York