Sherlynne Lake
Winder,GA
Summary
Knowledgeable and resolute customer service professional with experience. Solid collaborator with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
29
29
years of professional experience
Work History
Insurance Customer Service Sales
State Farm Mutual Insurance
01.2020 - Current
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted customers with completing insurance documents to avoid missing information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Customer Service Representative
TRC Recruiting Agency
06.2019 - 01.2020
- Managed customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, managed concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Owner/Nail Technician
Diva Hair & Nail Studio
06.1996 - 12.2019
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction.
- Used acrylics, gels, and glitters to create custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails, and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Customer Service Representative
Ackerman Security Systems
09.2016 - 05.2019
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
Back Office Specialist
Eddie Bauer
06.2015 - 04.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up to date.
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized office management software to record and track customer information.
Customer Service Specialist
H & R Block
12.1996 - 04.2010
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Briggs High School
Columbus, Ohio01.1990
Bachelor of Science - Business Management
South University
Savannah, GA01.2021
Skills
- Clear communication
- Prioritization and planning skills
- Effective team collaboration
- Effective problem resolution
- Critical thinking and analysis
- Focused professional mindset
- Adaptable to new challenges
- Customer service excellence
- Accurate data entry
- Clear verbal communication
- Clarity in written correspondence
- Efficient keyboard operation
- Effective decision-making skills
- Competent in Microsoft Office software
- Client relationship management
- Adherence to regulations
- Meticulous attention to detail
- Empathetic communication
- Collaborative teamwork
- Customer support services
- Clerical assistance expertise
- Administrative support
- Live chat assistance
- Email correspondence assistance
- Effective team collaboration
- Effective communication skills
- Customer support
- Analytical problem-solving
- Attention to detail
- Dependable and responsible
- Effective multitasking
- Organizational skills
- Composed in high-pressure situations
- Active listening
- Analytical decision-making
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Affiliations
- Zeta Sigma Nu Sorority, Inc.
Languages
English
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Road Trips
- Documenting and sharing travel experiences
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Volunteering at community kitchens and food-related charities
- I enjoy cooking for friends and family gatherings
- Crafting and DIY Projects
- Interior Design
- Fashion
- Community Cleanup
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fundraising Events
- Volunteer Work
- Participating in fundraising events to support local charities, schools, or community projects
- Homelessness Outreach
Timeline
Insurance Customer Service Sales
State Farm Mutual Insurance
01.2020 - Current
Customer Service Representative
TRC Recruiting Agency
06.2019 - 01.2020
Customer Service Representative
Ackerman Security Systems
09.2016 - 05.2019
Back Office Specialist
Eddie Bauer
06.2015 - 04.2016
Customer Service Specialist
H & R Block
12.1996 - 04.2010
Owner/Nail Technician
Diva Hair & Nail Studio
06.1996 - 12.2019
Bachelor of Science - Business Management
South University
High School Diploma -
Briggs High School
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