Sherma Poole
Stone Mountain,GA
Summary
Executive Housekeeping and Hospitality Operations Leader with over 20 years of experience in hotels and healthcare facilities. Proven track record in elevating cleanliness scores and enhancing guest satisfaction through effective team leadership. Fully IHG-certified and trained in 5S organizational methods, skilled in enhancing hotel properties' guest-centered operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Housekeeping Executive & Kitchen Operations Supervisor
Home2 Suites
Norcross, USA
12.2021 - Current
- Lead all housekeeping, laundry, and kitchen operations.
- Achieved a 100% GNR Public Health Food Service rating on July 15, 2025.
- Oversee inspections, quality assurance, labor scheduling, and supply management.
- Maintain high guest satisfaction through proactive leadership and training.
Lead Housekeeping Executive
Holiday Inn
Northlake, USA
01.2018 - 01.2021
- Supervised 10 housekeepers and 4 housemen.
- Raised cleanliness score from C to A and improved overall hotel rating by 0.5 stars.
- Managed audits, brand inspections, scheduling, and labor cost goals.
Assistant Housekeeping Manager & Maintenance Coordinator
Glenwood Healthcare Rehabilitation Facility
Atlanta, USA
01.2017 - 01.2018
- Conducted daily audits and ensured compliance.
- Managed inventory ordering, scheduling, and quality assurance checks.
- Oversaw maintenance work orders and departmental coordination.
Housekeeper → Assistant Housekeeping Manager
United Temp Services
Atlanta, USA
01.2015 - 01.2017
- Promoted from housekeeper to assistant manager.
- Oversaw room preparation, laundry, and linen distribution.
- Assisted with training, scheduling, and daily operational checks.
Security Personnel
Security Industry
Atlanta, USA
01.2004 - 01.2015
- Maintained safety protocols, monitored access, and resolved incidents.
- Developed communication and customer service skills.
Housekeeping Associate
Millennium Hotel
Cincinnati, USA
01.2002 - 01.2004
- Completed room turnovers, public area maintenance, and guest-ready tasks.
- Built foundational hospitality skillsets.
Education
GED -
Aiken High School
Cinncinnati,Ohio06-2006
Skills
- Executive housekeeping leadership
- 5S organization and efficiency
- Team management and training
- IHG brand standards
- Public health and food safety compliance
- Budget control
- Inventory management
- Guest satisfaction enhancement
- Multi-department oversight
- Staff hiring and coaching
- Conflict resolution strategies
- Facility management
- Quality assurance practices
Certification
- IHG Certified
- 5S Organizational Concept Certified
- Food Health & Safety Certifications (available upon request)
References
References available upon request.
Timeline
Lead Housekeeping Executive & Kitchen Operations Supervisor
Home2 Suites
12.2021 - Current
Lead Housekeeping Executive
Holiday Inn
01.2018 - 01.2021
Assistant Housekeeping Manager & Maintenance Coordinator
Glenwood Healthcare Rehabilitation Facility
01.2017 - 01.2018
Housekeeper → Assistant Housekeeping Manager
United Temp Services
01.2015 - 01.2017
Security Personnel
Security Industry
01.2004 - 01.2015
Housekeeping Associate
Millennium Hotel
01.2002 - 01.2004
GED -
Aiken High School