Shermain L. Parks
Pflugerville,TX
Summary
To obtain a challenging administrative position within a positive and progressive company. This position should allow me to utilize my excellent communication and organizational skills to effectively contribute to the company and its growth.
Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Texas General Land Office
05.2024 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Filed paperwork and organized computer-based information.
Licensing & Review Specialist
Texas Department of Public Safety
01.2014 - 05.2024
- I serve as a single point of contact for the Ignition Interlock licensing program. I created and continuously oversee, monitor and maintain the “database” for Ignition Interlock vendors. Additionally, I create and distribute notifications in the form of mail correspondence to vendors notifying them of re certification requirements. I am responsible for the monthly up keep and management of the list containing certified vendor information on the Ignition Interlock page of the Department of Public Safety website. I serve as a subject matter expert in Private Security licensing while representing the Department of Public Safety at industry conferences. In this liaison capacity I explain program statutory requirements to industry representatives, advisory groups, and other department staff.
- Developed comprehensive training materials for new hires, facilitating their seamless integration into the team.
- Implemented best practices for documentation management, ensuring easy access to critical information when needed.
Customer Support Specialist IV
Texas Department of Public Safety
12.2013 - 04.2014
- Recommended the license revocation of unsafe drivers.
- Carried out driver improvement assignments in accordance with Department policy. Checked accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, and notarizes forms; ensures source document data input to basic state records is correct to prevent further master record changes; scans, verifies and scrutinizes documents presented for authenticity. Operated computer terminals for inquiries to central computer and digital imaging workstations. Submitted and interpreted National Driver Records (NDR), Problem Driver Pointer System (PDPS), and Commercial Driver License Information System (CDLIS) inquiries to determine applicants' eligibility for licensing. Receives and responds to telephone inquiries from the general public. Participates in emergency operations by receiving and responding to telephone calls from the general public during inclement weather and unsafe road conditions.
License & Permit Specialist
Texas Department of Public Safety
03.2013 - 12.2013
- Analyses and verifies new and updated information from a variety of sources to determine continued eligibility for current or pending licensees, including license, and registration applications, which includes passport photos, citizenship, naturalization and resident cards, related training, experience, and examinations, driver license, regulatory agencies, instructors, vehicle inspection stations, look-up State Identification (SID) numbers in Computerized Criminal History (CCH). Single point of contact for IID; created and oversees the vendor database and website information.
Customer Service Representative II (DLD)
Texas Department of Public Safety
06.2012 - 03.2013
- Met and greeted the public; answered questions pertaining to applications for various types of driver licenses (DLs) and identification (ID) cards, traffic laws, driver license, commercial driver license (CDL), and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, and organ donation. Determined the legal needs and requirements of a DL and ID card applicants; and screened application forms to ensure qualification; prepared data cards and instruction permits; and administers oaths. Checked physical driving capabilities of applicants by evaluation during observation and interviews of hearing, mental, visual, or physical restrictions, and potential driving limitations.
Education
Austin Community College
Austin, TX01.2002
High School Diploma - undefined
Gonzalo Garza High School
Austin, TX01.2000
Skills
- Project Management
- Report Preparation
- Written Correspondence
- General Office Skills
- Computer Savvy
- Customer Service
- Marketing & Sales
- Presentations
- Executive support
- Office administration
- Schedule & calendar planning
- Information confidentiality
- Customer Service-oriented
Timeline
Executive Assistant
Texas General Land Office
05.2024 - Current
Licensing & Review Specialist
Texas Department of Public Safety
01.2014 - 05.2024
Customer Support Specialist IV
Texas Department of Public Safety
12.2013 - 04.2014
License & Permit Specialist
Texas Department of Public Safety
03.2013 - 12.2013
Customer Service Representative II (DLD)
Texas Department of Public Safety
06.2012 - 03.2013
High School Diploma - undefined
Gonzalo Garza High School
Austin Community College
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