Shermaine N.M. Cox
Inglewood,CA
Summary
Dedicated and certified California Hemodialysis Technician with experience in medical billing and administrative roles. Seeking a challenging position where I can leverage my clinical expertise, organizational skills, and administrative background to provide exceptional patient care and contribute to the efficient operation of a healthcare facility.
Hemodialysis professional, prepared for critical patient care settings. Extensive hands-on experience in administering dialysis treatments and ensuring patient safety. Known for collaborative teamwork and adaptability in fast-paced environments. Excels in patient monitoring and troubleshooting dialysis equipment.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Certified Hemodialysis Technician/Administrative Assistant
DaVita
Los Angeles, CA
02.2017 - Current
- Certified Hemodialysis Technician:
- - Conducting hemodialysis treatments according to established protocols, ensuring patient safety and comfort.
- - Monitoring patients' vital signs, fluid balance, and lab results during dialysis sessions.
- - Collaborated with nurses and physicians to tailor treatment plans based on patient assessments, enhancing patient care.
- - Maintain dialysis equipment, perform routine checks, and promptly report any malfunctions.
- - Educated patients on dialysis procedures, self-care techniques, and dietary restrictions to promote adherence and improve health outcomes.
- - Assist in preparing treatment areas, disinfection, and maintaining a clean and organized environment.
- Administrative Assistant:
- - Coordinated patient appointment schedules to optimize clinic workflow.
- - Answer and redirect phone calls and manage incoming mail
- - Register new patients
- - Prepared and maintained patient charts to ensure accurate medical records.
- - Managed ordering of office supplies, medications, and medical supplies to maintain inventory.
Patient Case Worker and Medical Biller
Ronald A. Pitts, M.D.
Los Angeles, CA
06.2005 - 01.2017
- - Managed patient billing and insurance claims, ensuring accuracy in coding and documentation to facilitate timely payment.
- - Verified insurance information, processed claims, and followed up on payment discrepancies.
- - Assisted in preparing and submitting medical claims, appeals, and reports, contributing to streamlined reimbursement processes.
- - Assisted in preparing and submitting medical claims, appeals, and reports.
- - Coordinated with healthcare providers, patients, and insurance companies to resolve billing inquiries, enhancing patient satisfaction and claim resolution.
- - Utilized medical billing software and electronic health records (EHR) systems.
Education
High School Diploma -
Los Angeles Sr. High School
Los Angeles, CA01.2003
Skills
- Dialysis machine operation
- Dialysis maintenance
- Patient assessment
- Patient scheduling management
- Healthcare administration
- Medical software and EHR proficiency
- Problem-solving and attention to detail
- Patient financial counseling
- Communication and patient education
Accomplishments
- Build strong relationships with patients by providing compassionate, consistent care and education.
- Developed and implemented a catheter patient education process during each treatment to support quality improvement goals and patient engagement.
- Helped train 12 staff on new CWOW software.
Certification
- CCHT - Certified Clinical Hemodialysis Technician
Timeline
Certified Hemodialysis Technician/Administrative Assistant
DaVita
02.2017 - Current
Patient Case Worker and Medical Biller
Ronald A. Pitts, M.D.
06.2005 - 01.2017
High School Diploma -
Los Angeles Sr. High School
DSS Leadership
- Completed leadership program focused on communication, teamwork, problem-solving, and process improvement.
- Led a quality improvement project to help increase fistula use and reduce CVC use in the clinic.