Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shermaine Watts

Columbia,SC

Summary

  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Driver/Route Sales Supervisor

GFL Environmental
Columbia, SC
07.2022 - Current
  • Conducted daily safety inspections of vehicles and equipment to ensure compliance with applicable regulations.
  • Monitored route performance, identified areas for improvement and provided guidance to drivers on proper techniques for efficient delivery.
  • Coordinated the scheduling of routes to ensure timely deliveries while minimizing labor costs.
  • Developed procedures for improved fleet management efficiency including fuel consumption tracking and maintenance record keeping.
  • Trained new employees in safe operation of vehicles, customer service protocols and company policies.
  • Resolved conflicts between customers and drivers concerning deliveries or services rendered.
  • Ensured compliance with DOT regulations regarding hours of service, vehicle inspection requirements and driver qualifications.
  • Organized weekly meetings with drivers to review delivery schedules, discuss changes in policy or procedure, provide feedback on job performance and address any other issues that may arise.
  • Reviewed incident reports submitted by drivers for accuracy and completeness prior to submitting them to management for review.
  • Investigated customer complaints related to late deliveries or damaged goods ensuring corrective action was taken where necessary.
  • Provided assistance in the hiring process by conducting interviews, evaluating candidates' skill sets and making recommendations on potential hires.
  • Responded quickly to emergency situations such as breakdowns or accidents providing support until resolution is achieved.
  • Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
  • Monitored driver and laborer time and attendance to control costs and maintain safety standards.
  • Connected with established accounts to offer additional services and solicit referrals.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Checked vehicle before and after trips for mechanical items and safety issues.
  • Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
  • Followed all applicable traffic laws and maintained safe driving practices at all times.
  • Reported delays, accidents or other traffic incidents to dispatch office immediately.
  • Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
  • Kept accurate records of deliveries made by noting names and addresses of customers on delivery documents.
  • Loaded and unloaded trash bins onto the truck using a hydraulic lift.
  • Inspected garbage bins for hazardous materials before loading them into the truck.
  • Cleaned up any spills on streets or sidewalks caused by the trash collection process.
  • Performed daily safety checks on trucks including fluid levels, brakes, tires, lights, and turn signals.
  • Educated customers about proper recycling techniques and procedures.
  • Trained new employees on driving routes, waste management policies, and safe operation of vehicles.

Personal Care Assistant

Quality Care Home Services
Columbia, SC
09.2016 - 05.2023
  • Instructed family members on how to provide bedside care.
  • Contributed to case reviews of client status and progress.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Recorded client status progress and challenges in logbooks and reports.
  • Drove clients to doctors' appointments and social outings.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Built strong and trusting rapport with clients and loved ones.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Followed care plan and directions to administer medications.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Improved patient outlook and daily living through compassionate care.
  • Followed safe lifting and transferring techniques to transport residents.
  • Provided companionship and emotional support to elderly clients.

Professional Bus Driver

Richland School District One
Columbia, SC
08.2021 - 07.2022
  • Responsible for safely and efficiently transporting passengers to their designated destination.
  • Monitored the condition of the bus, including brakes, lights, oil levels and tire pressure before each trip.
  • Maintained a clean and orderly interior of the bus at all times.
  • Performed daily maintenance checks such as checking fluid levels, inspecting tires.
  • Learned and followed school transportation procedures.
  • Utilized GPS systems effectively in order to stay on course during long distance trips.
  • Performed pre-trip inspection and mechanical checks before scheduled run.

Education

CDL Certification - Trucking

Greenville Technical College
Greenville, SC
07-2024

High School Diploma -

Richland Northeast High School
Columbia, SC
06-2012

Skills

  • Organization and Time Management
  • Friendly, Positive Attitude
  • Training & Development
  • Leadership
  • Relationship Building
  • PPE use
  • Team Collaboration
  • Route Planning
  • Reliability
  • Teamwork and Collaboration
  • Safety Regulations
  • Goal Setting
  • Professionalism

Certification

Class A CDL

CPR & AED Certified

References

References available upon request.

Timeline

Driver/Route Sales Supervisor

GFL Environmental
07.2022 - Current

Professional Bus Driver

Richland School District One
08.2021 - 07.2022

Personal Care Assistant

Quality Care Home Services
09.2016 - 05.2023

CDL Certification - Trucking

Greenville Technical College

High School Diploma -

Richland Northeast High School

Similar Profiles

CREATE PROFILE
Shermaine Watts