Sherman Bufkin
Lakewood,CO
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history.
Overview
9
9
years of professional experience
Work History
Field Investigator/Field Technician
Tru-check Metering Solutions
03.2023 - Current
- Pedestal Electrical Maintenance
- Electrical maintenance on pedestal for new and developing homes all across the surrounding areas
- Consistently driving and following a route sheet and finishing more than 17-18
- Gas and Electric Investigations
- Maintenance and investigations on gas and electrical meter and meter boxes
- Following OSHA regulations
- Excel approved PPE and knowing the knowledge of those rules
- Accurately read and record meter readings for residential and commercial customers (using a handheld) computerized meter reading system
- Inspects meters and connections for defect, damage and unauthorized connections
- Reports irregularities to Customer Account Representative or
- Enhanced investigation accuracy by meticulously gathering and analyzing evidence from various sources.
- Streamlined case management processes for improved efficiency in handling field investigations.
Customer Service Supervisor. Operations Manager
Fox Rent A Car
06.2022 - 12.2022
- Crowd control with customers
- Multitasking
- It also includes interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards
- I am organizing the company's budget with the general Manager and peers.
- We have improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Location Manager/General Manger
Airport Van Rental
03.2022 - 06.2022
- Update reservation manifest board daily for service agents
- Monitor Service Agents to ensure productivity and quality
- Ensure that Infant car seats are always kept clean
- Follow up on vehicle deliveries and pick ups for Corporate accounts, as well as after hour drop offs, vendors and customers who require Roadside Assistance (Breakdowns)
- Follow up on vehicles that are rented and are due to return as well as vehicles that have become overdue for their return
- Help maintain Corporate accounts
- Check for Firepower no-shows- Reservations that were booked but did not show up
- Check Net Availability- Check how many vans are available to be rented
- Regularly check e-mails and respond to correspondences
- Complete circle sheet report daily to follow up with inventory and any maintenance that may be required for the vehicles
- File contracts that are either open, closed, or audited
- Process claims for vehicle damages
- Regularly update the gas log
- Research the gas rates
- Research for local events that may indicate a price increase for rentals
- Manage the lot
- Confirm reservations throughout the week
- Update attendance tracker daily
- Ensure all Rental Agents follow company policies and procedures when working in the front counter.
- We enhanced location scouting efficiency by implementing advanced research methods and utilizing local contacts.
Delivery Driver
Independently Yours Medical Supplies
09.2021 - 02.2022
- Delivering all kinds of different medical supplies, such as hospital beds of all kinds and lift chairs of all sizes and models
- Clean the warehouse after each delivery.
- Made deliveries for Independently yours
- Averaged eight deliveries or more per 8 hr shift
- Operated GPS All over Colorado for accurate routing
- Loaded Supplies according to the schedule and sorted shipments
- Managed invoices/Cash
- Handled merchandise
- Trained new employees
- Completed all necessary paperwork, including confidential logs
- Communicated customer complaints to the Warehouse Manager
- Delivered supplies in sprinter vans and 16ft trucks
- We improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Mover/Driver/Helper/Crew Lead/Team Leader Manager
You-move-me
11.2018 - 04.2020
- 800-GOT-JUNK?/You-move-, Movers are the ones who manage the loading and unloading of furniture from the previous location to its new designated location
- Driver: years Experience with 26' foot trucks, clean driving
- Team Lead:
- Supports team manager and performs management duties when manager is absent or out of office
- Manages inventories and stock, including keeping detailed records of inventory use and sales and advising management on ordering where necessary
- Encourages team members, including communicating team goals and identifying areas for new training or skill checks
- Assists management with hiring processes and new team member training
- Answers team member questions, helps with problems and oversees team member work for quality and guideline compliance.
- They improved client satisfaction by carefully packing and transporting their belongings promptly.
- It ensured safe transportation of items by adequately loading and securing them in the moving truck.
Order Selector
Skyport Hospitality
08.2018 - 11.2018
- Manages pick-ticket orders
- Pulls warehouse items from the shelves based on the number, size, color, quantity, and quality requirements
- Ensures that orders are accurate
- Stages items correctly for delivery
- Operates handling equipment and ensures safety regulations are followed
- We enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- It reduced delivery delays by promptly assembling customer orders in a timely manner.
- It enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- It reduced delivery delays by promptly assembling customer orders.
Supervisor of Operations
UPS
08.2015 - 08.2017
- Manages Package Handlers, package loading and unloading, routing, proper documentation, and procedure control for hazardous material shipments and management
- As a package handler, I loaded packages onto trucks, helped unload, was in charge of sorting and Pi Ping all home delivery packages, deleted and added packages to and from drivers, and trained other package handlers.
- We have enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
Stocker/ Clerk/ Backroom Associate/ GM Overnight Stocker
King Soopers
05.2015 - 08.2015
- From an initial position as a bagboy, earned promotion to cashier, produce clerk, stock clerk, lead stocker
- I worked in various departments such as the seafood, deli, dairy, courtesy clerk & night stocker.
Education
Associate - Liberal Arts
East Central Community College
Decatur, MSHigh school diploma -
Philadelphia High School
Philadelphia, MSSkills
Delivery driver experience
Supervising experience
Team management/ Team Leader
Warehouse experience
Packaging/Order picking/Stocking
Critical Thinking
Organizational skills
Customer service
Certifications and Licenses
Timeline
Field Investigator/Field Technician
Tru-check Metering Solutions
03.2023 - Current
Customer Service Supervisor. Operations Manager
Fox Rent A Car
06.2022 - 12.2022
Location Manager/General Manger
Airport Van Rental
03.2022 - 06.2022
Delivery Driver
Independently Yours Medical Supplies
09.2021 - 02.2022
Mover/Driver/Helper/Crew Lead/Team Leader Manager
You-move-me
11.2018 - 04.2020
Order Selector
Skyport Hospitality
08.2018 - 11.2018
Supervisor of Operations
UPS
08.2015 - 08.2017
Stocker/ Clerk/ Backroom Associate/ GM Overnight Stocker
King Soopers
05.2015 - 08.2015
Associate - Liberal Arts
East Central Community College
High school diploma -
Philadelphia High School
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