Sherman Kittrell
Cary,NC
Summary
Experienced Senior Human Resources Administrator with 5 years of proven success in HR roles, now transitioning to IT. Adept at leveraging strong communication and emotional intelligence to build cohesive teams and foster a positive work environment. Skilled in creating detailed reports, managing talent, and driving recruitment to attract top IT professionals. Reliable and proactive, adept at juggling multiple priorities with a positive attitude and a willingness to take on additional responsibilities to support IT team objectives and drive organizational success.
Overview
5
5
years of professional experience
Work History
Senior Human Resources Administrator
US Army
01.2021 - 12.2022
- Managed and maintained both physical and digital personnel records, including employment contracts and PTO leave, ensuring accuracy and compliance. Implemented streamlined processes for record-keeping and data retrieval, enhancing efficiency and security of sensitive information.
- Collaborated with legal teams to update policies and procedures in employee handbooks, ensuring alignment with legal requirements and organizational standards. This involved revising IT-related policies to address emerging technologies and compliance issues, contributing to a well-regulated and informed work environment.
- Resolved employee conflicts with promptness and adherence to corporate procedures, effectively addressing issues to maintain a positive and productive work environment. Applied conflict resolution strategies to minimize disruptions and support team cohesion in technical settings.
- Developed and implemented succession plans and promotion pathways for staff, aligning career development with organizational goals. Strategically identified and nurtured high-potential employees, ensuring a strong talent pipeline and continuity of leadership within technical teams.
- Coordinated and managed ongoing technical training and personal development programs for staff, ensuring continuous skill enhancement and professional growth. Developed tailored training sessions to address specific technical needs, resulting in improved team competency and productivity.
- Led talent acquisition initiatives, significantly contributing to the development and retention of high-performing teams. Utilized strategic recruitment and relationship-building skills to ensure the right talent was onboarded for IT roles, enhancing team efficiency and project success.
- Finding the best solutions based on the issues and details provided by customers
- Identifying and suggesting possible improvements on procedures
Human Resources Manager
US Army
03.2019 - 12.2020
- Enhanced operational efficiency by accurately managing and organizing confidential staff records, which reduced process lags and improved data retrieval times. Implemented best practices in record management to ensure confidentiality and streamline administrative workflows.
- Developed and executed a comprehensive new-hire program, integrating targeted training initiatives to accelerate onboarding. Addressed and resolved issues promptly while efficiently processing all related documentation, ensuring a smooth transition for new employees and enhancing their integration into the team.
- Forecasted personnel needs and devised forward-thinking strategies to meet organizational objectives. Leveraged data-driven insights to anticipate staffing requirements and implement proactive measures, ensuring alignment with future IT project demands and overall business goals.
- Utilized compliance tools and corrective actions to identify and address deficiencies, effectively mitigating audit risks. Implemented robust compliance frameworks and conducted thorough assessments to ensure adherence to regulations and enhance organizational resilience against potential audit challenges
Human Resources Specialist
US Army
01.2018 - 01.2019
- Advised leadership on the implementation of HR policies and procedures, offering strategic insights to ensure effective integration and compliance. Provided recommendations on aligning HR practices with organizational goals, including those relevant to IT operations and workforce management.
- Delivered strategic workforce planning, benefits administration, and labor relations, along with developing and managing succession planning and reporting systems. Streamlined processes to align with organizational objectives, enhance data accuracy, and support effective decision-making in IT and beyond.
- Collaborated with senior leadership to establish and refine corporate and HR policies and procedures, ensuring alignment with organizational goals and industry best practices. Contributed to the development of policies that support IT operations, enhance efficiency, and foster a compliant and productive work environment.
- Optimized workflows and conserved time by managing special projects and implementing emergency solutions. Developed and executed strategies to address urgent issues swiftly, resulting in streamlined processes and enhanced operational efficiency.
- Enhanced customer service rankings by swiftly addressing and resolving issues, leading to significant improvements in overall satisfaction. Implemented effective solutions that expedited problem resolution and contributed to a more responsive and customer-focused service environment.
Human Resources Intern
US Army
10.2017 - 12.2017
- Cultivated strong written and verbal communication skills, effectively conveying technical information to diverse audiences and facilitating clear, concise interactions with stakeholders. Leveraged these skills to enhance project documentation, user support, and team collaboration.
- Fostered and maintained strong relationships with personnel through effective collaboration and teamwork. Utilized interpersonal skills to build cohesive teams and ensure seamless communication across departments, enhancing project coordination and overall productivity.
- Completed Advanced Individual Training with extensive hands-on instruction in human resource systems and processes, developing key skills applicable to IT environments. Gained expertise in researching and applying technical publications, preparing detailed documentation using Microsoft Office, drafting clear and concise correspondence, identifying and utilizing IT systems, and maintaining precise records. These skills support efficient IT operations, documentation, and system management.
Education
Associate of Arts - Business Administration
Wake Technical Community College
Raleigh, NC12.2026
Skills
- Accurate Recordkeeping
- Microsoft Office
- Remote Conferencing and Communication
- Employee Performance Reviews
- Training Development and Execution
- Conduct Orientations and Training
- Analytical and Critical Thinking
- Troubleshooting
- Technical reporting
- Project Implementation
- Big Data Processing
- Quality Assurance Testing
- Software Installation
- Microsoft Outlook
- IT Documentation
- IT Troubleshooting
- Information Security
Accomplishments
- Successfully documented, resolved, and verified deployment readiness qualifications for over 400 service members, ensuring they were prepared to respond to global crisis contingencies within 18 hours. Demonstrated strong skills in data management, problem-solving, and operational efficiency, crucial for maintaining readiness and supporting rapid response in high-pressure scenarios
- Managed and delivered comprehensive personnel, finance, postal mail, and legal services for over 400 service members, ensuring seamless operations and support. Demonstrated expertise in handling complex administrative functions and coordinating various service areas, skills that are transferable to managing and optimizing IT support services and systems.
- Led, managed, and deployed a team of 10 HR professionals across multiple international locations, overseeing operations and ensuring effective execution of HR functions. Demonstrated strong leadership, project management, and logistical coordination skills, which are directly applicable to leading IT teams and managing global IT projects.
- Built a dependable team of HR professionals by implementing and enforcing consistent administrative procedures, ensuring high levels of accuracy and efficiency. This approach fostered a reliable and productive work environment, skills that are directly transferable to managing IT teams and streamlining IT processes for improved performance and reliability.
Timeline
Senior Human Resources Administrator
US Army
01.2021 - 12.2022
Human Resources Manager
US Army
03.2019 - 12.2020
Human Resources Specialist
US Army
01.2018 - 01.2019
Human Resources Intern
US Army
10.2017 - 12.2017
Associate of Arts - Business Administration
Wake Technical Community College
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