Sherman Lopez Mendez
Winter Park,Florida
Summary
Customer-focused professional with extensive experience in sales advising, customer service, and administrative support. Skilled in problem-solving, record tracking, and supporting daily operations in fast-paced environments. Known for loyalty, attention to detail, and delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Telephone Sales Advisor
Sears Holdings
Winter Park, USA
01.2016 - 01.2025
- Engaged customers to assess needs, provide tailored solutions, and successfully sell protection agreements and additional products.
- Generated service orders for repairs, facilitating optimal resolutions for customers, regardless of protection plan status.
- Collaborated with team members to enhance customer service quality and achieve team performance objectives.
- Corrected and updated customer information on record.
- Engaged customers through proactive calling to promote product offerings.
Assistant Manager
Citgo Express Gas Station
Casselberry, USA
01.2016 - 01.2018
- Trained staff on customer service best practices to enhance customer experience and satisfaction.
- Managed payments, orders, and communication with suppliers and third-party clients.
- Generated daily inventory reports and replenished merchandise to maintain optimal stock levels for store operations.
- Analyzed daily transaction records to identify marketing trends and inform strategy.
Supervisor
JMC Services
Orlando, USA
10.2015 - 12.2015
- Delegated daily job assignments to afternoon staff, ensuring timely completion of all tasks.
- Assessed employee training needs to enhance team skills and performance.
- Resolved maintenance issues to support seamless daily operations.
Call Center Agent
Atento Venezuela
Caracas, Venezuela
01.2006 - 01.2012
- Oversaw collections and fraud claims phone line, following up on past-due payments and resolving customer fraud-related disputes to improve customer satisfaction.
- Confirmed customer identity through security protocols, ensuring compliance with banking policies and protecting accounts from unauthorized access.
- Executed financial transactions, including account-to-account transfers, service payments, and credit card payments.
- Processed service requests, such as checkbook orders and credit/debit card blocks due to theft, loss, or fraud.
- Delivered account information, including checking and savings balances, credit card balances, and consolidated account summaries, enhancing customer understanding of their financial status.
Education
Technical College - Business Administration
I.S.U.M
Caracas, Venezuela01-2002
Skills
- Sales techniques
- Customer relationship management
- Call handling strategies
- Product knowledge
- Data entry accuracy
- Team collaboration
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Telephone Sales Advisor
Sears Holdings
01.2016 - 01.2025
Assistant Manager
Citgo Express Gas Station
01.2016 - 01.2018
Supervisor
JMC Services
10.2015 - 12.2015
Call Center Agent
Atento Venezuela
01.2006 - 01.2012
Technical College - Business Administration
I.S.U.M