Sherman Menil
Kansas City,MO
Summary
Driven and solution-oriented Field Technician Engineer and IT Administrator with a talent for project management principles. Able to quickly master new technologies and methodologies. Focused on delivering impactful results and promoting superior customer service through effective team collaboration and strategic planning. Recognized for diligence, forward-thinking, and adaptability to dynamic company, customer, and project needs. Dedicated to leveraging these qualities in an advanced position where leadership, ambition, efficiency, teamwork, and communication are prioritized to achieve company goals.
Overview
24
24
years of professional experience
Work History
Field Technician Engineer
C&C Group
07.2019 - Current
- Communicate with the fire construction team to report job-site progress and discuss resolutions when needed.
- Actively participates in bi-weekly project reviews with senior management and the fire team to discuss progress updates, share input for solutions on current project challenges, and discuss future or upcoming company projects.
- Supports project managers in scheduling tasks, ordering materials, coordinating with subcontractors, and assisting in successful project completion.
- Continuously expanding skill set by pursuing relevant certifications and staying current on industry trends.
- Maintains NICET (National Institute for Certification in Engineering Technology) Level 2 Fire Alarm Certification.
- Keeps open communication and maintains good standing relationships with cooping contractors and technicians in different trades throughout projects.
- Supports team members in addressing challenging technical issues, sharing expertise, and knowledge as necessary.
- Prioritize and manage multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Educates clients on properly using and maintaining their fire alarm systems, leading to fewer service calls and improved overall safety.
- Exceeds client expectations with excellent communication skills, keeping them informed throughout the project and/or resolution process.
- Assists in training new hires on company protocol, increasing overall productivity within the department.
- Collaborates with team members and coordinates with other contractors to complete complex installations, ensuring seamless integration with existing infrastructure.
- Delivers high-quality work by following fire alarm and building codes during operating procedures.
- Keeps records of field measurements and data for projects worked.
- Calibrates new and existing equipment for optimal performance.
- Identifies potential hazards while conducting site visits, recommending appropriate corrective actions to clients to improve overall safety.
- Assists sales teams in developing accurate cost estimates for potential projects based on on-site assessments and client needs.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Offers online and voice-based support responses to customers' operational queries, providing remote ticket resolution or contacting proper technicians.
- Improves system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Performs any necessary annual inspections on fire alarm systems.
- Assists with electrical installations of lighting and smoke detectors.
- Upholds good housekeeping to ensure the workspace complies with project standards and adheres to all safety protocols.
Fire Alarm Solutions Technician
Siemens Industries, Inc
06.2015 - 07.2019
- Scheduled inspections and repaired fire alarm, security, and access control equipment
- Assist in guiding, training, and being available for new associates as well as fire safety personnel.
- Supervise on-site inspections and service teams to ensure completion of projects/tasks.
- Addressing customer concerns and complaints by auditing
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Optimized system performance through testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Tested all newly installed fire alarms.
- Maintained NICET (National Institute for Certification in Engineering Technology) Level I Fire Alarm Certification
- Upheld good relationships with cooping contractors
- Exceeded customer service while working On-call shifts by responding to and addressing inquiries promptly
- Volunteered for extra On-call shifts
- Optimized system performance, thoroughly testing, and providing analysis.
Full-Time Student/Network Administrator Program
Centriq Training
11.2014 - 03.2015
- Installing, configuring, managing, and maintaining hardware
- Windows Server2008 R2 and Windows7 configuration
- TCP/IP suite with an emphasis in subnetting and DHCP
- Name Resolution in a domain and standalone environment; Emphasis DNS (FQDN) and WINS (NetBIOS)
- Active Directory structure and services; Objects and creation; Domain controllers; Trusts
- Active Directory Group Policy; GPOs – settings, linking, and testing. Remote Tools; RRAS; VPN connections using tunneling protocols; RDC and port management
Field Technician
Milltel
06.2014 - 10.2014
- Install, service, and disconnect residential video, data, and voice services.
- Perform underground and aerial cable service installations and disconnects.
- Configuring coaxial drop system to meet Time Warner Cable installation standards
- Analyzing, maintaining, and repairing residential coaxial drop systems, phone wiring data networking equipment, and services
- Installation of Time Warner Cable customer premise equipment while maintaining accurate and complete inventory of all company-issued equipment
- Educating customers about Time Warner Cable products and services, presenting customers with upgrade opportunities for their services
- Performing personal computer software configurations
- Identifying defective customer equipment and ensuring resolution was executed promptly to return for processing.
- Communication of routine demand plant maintenance and construction referrals
Escalation Team, Network Control Technician
Ericsson
12.2013 - 03.2014
- Responding to trouble tickets promptly and working to find resolution (between30-60 tickets daily)
- Perform daily ticket management and escalation, ensuring notes are up to date and ETRs are met
- Actively manage or escalate tickets as needed
- Effectively use commands in Linux and Unix to monitor cell site activity
- Enhanced team efficiency by developing and implementing escalation procedures.
- Provided timely updates to customers throughout the escalation process, setting clear expectations for resolution timelines.
- Reduced issue resolution time with thorough research and effective communication skills.
Professional Window Cleaner/Crew Leader
Firehouse Windows
06.2011 - 12.2013
- Cleaning residential and commercial windows to perfection along with guttering and fixtures
- Crew finished3-4 properties per day
- Maintaining and achieving customers individual specific needs, being efficient, reliable, and respectful of clients' homes, workspace, and personal property
- Worked in various temperatures and heights from two-foot step ladders to forty-foot extension ladders
- Being quick-paced and extremely accurate is vital for such roles.
- Leading and being responsible for each job completed by the crew
- Assessed residential conditions and wrote proposals.
- Negotiate items on contract and ensure excellent customer satisfaction.
- Reduced streaks and residue on windows by utilizing the appropriate cleaning techniques and industry-standard equipment.
- Maintained a clean driving record while transporting equipment and crew members to job sites in company vehicles, reflecting responsibility and professionalism.
- Enhanced customer satisfaction by providing thorough window cleaning services for residential and commercial clients.
Dry Shipping Order Filler
Wal-Mart Distribution Center
08.2008 - 06.2011
- Quickly and accurately stacked multiple cases and arranged them on battery-operated double jack.
- Safety, accuracy, and time are vital in meeting daily quotas.
- Volunteered to work in other departments when needed, which required working in a variety of temperatures
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
- Succeeded in meeting daily targets consistently, demonstrating reliability and commitment to excellence in performance.
Second Pressman
Barton Nelson Printing CO
08.2007 - 06.2008
- Assistant machine operator on a printing press
- Worked in multiple temperatures while maintaining my position steadily, changed ink, paper, and glue when necessary, and inspected the finishing work
- Worked odd end jobs when needed, and worked in teams of two, which required teamwork and consistency with one another
- Fostering teamwork among colleagues through active participation in group meetings, sharing best practices, and providing constructive feedback.
- Contributed to successful print runs by efficiently preparing ink fountains and loading paper onto the press.
- Maintained a safe working environment by following safety protocols and conducting regular equipment inspections.
- Demonstrated commitment to quality control by diligently inspecting printed materials for defects or imperfections before distribution.
- Supported continuous improvement efforts by actively participating in process reviews and implementing changes as needed.
Social Security Administration Clerk
AHTNA Government Services
09.2004 - 04.2007
- Refiling, dropping, and sequencing files and folders
- Met or exceeded accuracy and time management quotas each day.
- Handled highly confidential files and adequately supplied documents to the correct department
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Excellent time management and work attendance
Mechanized Infantry Specialist E-4
United States Army
06.2001 - 06.2004
- One Station Unit Training, Basic Combat Training, and Advanced Individual Training
- Performed as one unit member of a team during drills and combat
- Aid in the mobilization of vehicles, troops, and weaponry
- Assist in reconnaissance missions
- Process prisoners of war and captured documents
- Use, maintain, and store combat weapons (e.g., rifles, machine guns, anti-tank mines, etc.)
- Trained and performed in combat operations such as raids, guard duties, and setting up checkpoints
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Education
Certification in Multiple Areas in Network Admin - Network Administrator Program
Centriq Training
Kansas City, MO03.2015
Associate of Science -
Pinnacle Career Institute
Kansas City, MO09.2014
High School Diploma -
Pleasant Hill High School
Pleasant Hill01.2001
Skills
- Nicet II
- Desigo Life Safety UL50 and250/500 PT
- OSHA10
- XLS and XLS Voice
- Boolean Operations
- Zeus
- FXS901-U2
- CSGM
- Windows Software
- Oracle
- Maximo
- SAP
- FXS2002
- VESDA VSC
- VESDA ASPIRE2
Awards
Silver Star Customer Service Award, Army Commendation Medal, National Defense Service Medal, Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Combat Infantryman Badge, Overseas Service Bar (2nd Award), Combat Livesaver Course Completion, Sharpshooter Award
Timeline
Field Technician Engineer
C&C Group
07.2019 - Current
Fire Alarm Solutions Technician
Siemens Industries, Inc
06.2015 - 07.2019
Full-Time Student/Network Administrator Program
Centriq Training
11.2014 - 03.2015
Field Technician
Milltel
06.2014 - 10.2014
Escalation Team, Network Control Technician
Ericsson
12.2013 - 03.2014
Professional Window Cleaner/Crew Leader
Firehouse Windows
06.2011 - 12.2013
Dry Shipping Order Filler
Wal-Mart Distribution Center
08.2008 - 06.2011
Second Pressman
Barton Nelson Printing CO
08.2007 - 06.2008
Social Security Administration Clerk
AHTNA Government Services
09.2004 - 04.2007
Mechanized Infantry Specialist E-4
United States Army
06.2001 - 06.2004
Certification in Multiple Areas in Network Admin - Network Administrator Program
Centriq Training
Associate of Science -
Pinnacle Career Institute
High School Diploma -
Pleasant Hill High School
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