Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sherman Ross

Concord

Summary

Dedicated & Motivated Team Leader practiced in customer relations, sales, inventory control, merchandising, and operations, Proficient in using independent decision-making skills, and sound judgement to positively impact company success.

Overview

18
18
years of professional experience

Work History

Shift Leader

Rite Aid
06.2023 - Current
  • Properly delegated and performed tasking assigned from Corporate and Store Leaders.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Established routines to maintain stock replenishment, product freshness, visual resets, & process weekly trucks.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Cross Trained in Pharmacy to assist with with checkout transactions at Pick-up and Drive Thru.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Assistant Team Leader

The Paper Store
09.2022 - Current
  • Deliver World Class Service by engaging our customers with the G.U.E.S.T. approach
  • Foster store culture with store leaders and staff to strive to achieving sales goals, meet/beat last year sales and KPI's, adhere to promoting the store loyalty program, maintain visual excellence, produce and maintain operational excellence.
  • Building and inspiring positive teams to deliver results, manage payroll, cross train staff in all areas of store, maintain elevated visual merchandising presentation, and promote companies personalization in-store services.
  • Assume roles of Store team Leader in their absence with tasks of maintaining payroll, making schedules, creating zone charts, & participating in district conference calls.
  • Coaches employees to support and enhance their knowledge in products and services. Trains department managers of new policies and procedures.
  • Positive working relationship with Store Team Leader, District Manager, Corporate Department Leaders, and Corporate owners.
  • Takes active participation in traveling New Store Development Team

Service & Engagement Team Leader

Target
03.2022 - 09.2022
  • High Sales Traffic store overseeing operations of Guest Services, Drive-up, and Guest Check-out.
  • Cross trained to assist in Starbucks when needed.
  • Quality controlled price discrepancies.
  • Visual merchandising of register aisles and endcaps.
  • Whole Store Closing Leader one weekend a month
  • Maintained product freshness daily, stock replenishment, & cross trained employees across front end dept.

Department Manager

Bed Bath & Beyond
09.2007 - 02.2022
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Planned and coordinated softlines Departments to maintain company standards by presenting an elevated and welcoming shopping experience with a team of dedicated and talented merchandisers.
  • Oversaw and trained staff on all free and paid loyalty programs to promote future business to encourage positive sales expectations.
  • Participated in company project around New England including inventories and Store Remodel Teams.
  • Contributed to daily operation excellence , Loss Prevention practices, store team member development, receiving trucks, and stock put-away.

Education

High School Diploma -

Merrimack High School
Merrimack, NH
06-1999

Skills

  • Positive attitude
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Customer service management
  • Team collaboration and leadership
  • Conflict resolution
  • Goal setting and tracking
  • Safety processes and procedures
  • Staff development
  • Shift scheduling
  • Quality control assurance
  • Operations management
  • Technical support
  • Multitasking

Languages

English

Timeline

Shift Leader

Rite Aid
06.2023 - Current

Assistant Team Leader

The Paper Store
09.2022 - Current

Service & Engagement Team Leader

Target
03.2022 - 09.2022

Department Manager

Bed Bath & Beyond
09.2007 - 02.2022

High School Diploma -

Merrimack High School

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