Sherman Wilkinson
Marshall,Missouri
Summary
Program manager with a strong record of translating strategic objectives into actionable plans that drive results. Expertise in establishing governance frameworks, enhancing stakeholder collaboration, and leading cross-functional teams to exceed performance metrics and achieve operational goals.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Sr. Lead Program Manager
Lumen
07.2025 - 07.2026
- Lead enterprise-wide transformation initiatives by driving program governance and chairing Senior Leadership Team SteerCo meetings to align executive stakeholders on strategic priorities.
- Partnered with leadership to translate strategic objectives into actionable plans, driving measurable progress toward growth and operational excellence.
- Established robust governance framework, Rhythm of Business, defined KPIs, and implemented disciplined execution modes to ensure transparency and accountability across multiple workstreams.
- Shepherded AI governance across enterprise projects by establishing compliance frameworks and aligning stakeholders to ensure ethical integration of AI solutions into transformation initiatives.
- Exceeded Data Center Expansion business plan targets for consecutive quarters in 2026, achieving 105% of Q1 goal and 115% of Q2 plan through strategic enablement program for sellers.
Product and Project Manager
Lumen
02.2022 - 07.2025
- Defined roadmaps and managed products through lifecycles, ensuring alignment with strategic goals and delivering favorable results.
- Translated customer requirements into workable features, collaborating with development teams to scope, design, and launch new features that addressed user needs.
- Coordinate successful product rollouts by partnering effectively with marketing, sales, and support teams.
- Maximized alignment of product goals and resources by collaborating cross-functionally with internal teams, enhancing project execution and stakeholder engagement.
- Guide internal teams and help coordinate testing to verify quality and usability of new features.
- Support development team with clear, concise build and testing requirements.
Sales Supervisor
Lumen
01.2011 - 02.2022
- Led a team of WAH Sales and Care Representatives. Team exceeded operational and sales objectives year over year.
- Mentored team members to navigate selling obstacles, enhancing individual and team sales performance.
- Maximized team success with targeted hiring, and effective training.
- Fostered high-performing culture focused on exceeding performance and operational metrics while delivering superior customer experience in Contact Centers.
- Contact Centers KPIs in a startup environment by developing and executing Quarterly Action Plans to exceed all KPIs on a daily, weekly, and monthly tracking of progress.
- Collaborated with Contact Center vendors, leveraging data and analytics to identify improvement opportunities and implement innovative programs for better overall performance.
- Formerly CenturyLink
Senior Trainer
CenturyLink
10.2004 - 12.2010
- Delivered new hire orientation and training in sales, systems, and customer service to ensure smooth onboarding.
- Provided ongoing training during procedural changes to support employee adaptation and maintain operational continuity.
- Achieved target results by enhancing and changing teaching strategies to maximize progress.
- Conducted role-playing and simulations to improve learning outcomes and reinforce training concepts.
Sales Representative and Project Specialist
CenturyLink
03.1999 - 10.2004
- Worked at Sprint as a sales representative
- Handled inbound customer calls, focusing on product sales and enhancing customer service and accounts receivable processes.
- Developed and implemented new processes and procedures for sales groups, addressing regulatory issues and improving customer satisfaction and service resolution.
- Planned and accomplished project goals with complete understanding of procedures, policies and business practices related to Call Center Operations.
- Delivered project status updates to customers and gathered feedback for continuous improvement.
Education
Bachelor of Arts - Mass Communication
University of Central Missouri
Warrensburg, Missouri05-1997
Bachelor of Arts - History
University of Central Missouri
Warrensburg, Missouri05-1997
Skills
- Project governance
- Program planning and execution
- Product lifecycle management
- Roadmap development
- Change management
- Digital transformation
- Scope management
- Stakeholder engagement
- Business analysis analysis
- Competitor analysis
- Program coordination strategies
- Documentation oversight
- Microsoft Office proficiency
- Team leadership
- Team development
- Analytical thinking
- Conflict resolution
Certification
- Certified SAFE 6 Product Owner/Product Manager
- Google Data Analytics Professional Certification
- Google Project Management Certification
Timeline
Sr. Lead Program Manager
Lumen
07.2025 - 07.2026
Product and Project Manager
Lumen
02.2022 - 07.2025
Sales Supervisor
Lumen
01.2011 - 02.2022
Senior Trainer
CenturyLink
10.2004 - 12.2010
Sales Representative and Project Specialist
CenturyLink
03.1999 - 10.2004
Bachelor of Arts - Mass Communication
University of Central Missouri
Bachelor of Arts - History
University of Central Missouri