SHERMAN ANCRUM
Dumfries,VA
Summary
One thing i can say is, i'm passionate about putting forth my best efforts, and growing to be the best at anything i partake in. Most importantly, i always picked up a life gem when i decided to start any career at entry level and seen things through the tuff times to accomplish every goal that was set out while, working my way to the top!!!
At this point in my life, I feel I experienced customer service at every level possible. And it's safe to say, i'm comfortable dealing with people from all walks of life. I'm currently looking for a place where i can grow, learn a ton. As well as, be an asset for years to come ! While helping my peers surrounding me.
Overview
16
16
years of professional experience
Work History
Car Salesman
Nissan Dealership
Woodbridge, VA
09.2022 - Current
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Gained customer base by identifying needs to deliver relevant product solutions that achieve client needs.
- Collaborated with other sales team members to share selling strategies and gain new insights.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Generated new business by developing marketing initiatives, performing prospect calls and networking referrals.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Managed sales negotiations and financing options.
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Educated customers about sales processes, warranty requirements and service standards.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Delivered reports to enhance sales information and management.
- Recommended merchandise to customers based on needs and preferences.
Entrepreneur
Commonwealth Lifestyle & Branding LLC
Dumfries, VA
01.2017 - Current
- Constructed and styled garments by hand and by machines.
- Managed design process of new accessories to fit with CommonWealth clothing line.
- Collaborated and spoke with entities both inside and outside of the business.
- Positively represented CommonWealth Lifestyle & Branding LLC.
- Composed and thoroughly reviewed feedback and data to help improve rapport between CommonWealth and supporters.
- Determined styles, size and arrangement of illustrations and graphics.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Followed corporate brand guidelines to enable quality control
- Assessed inventory levels and ordered new materials, including vinyl and canvas supplies needed to accomplish project goals.
- Generated digital image files for use in digital and traditional printing.
- Negotiated preferred terms and conditions for company to achieve significant savings.
- Sought out and evaluated vendors, negotiated prices and completed contracts.
Contact Lens Technician
Americas Best Contacts And Eyeclasses
Woodbridge, VA
01.2014 - 09.2016
- Used optometric equipment to conduct preliminary exams and visual testing for the Doctors on sight
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Helped clients with methods to insert, detach and dispense of contacts along with sanitation in first timers users class
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
- identify the status of inventory for trail contacts, contact solutions, and patient orders and replenish them accordingly daily
Receptionist
Americas Best Contacts And Eyeclasses
Woodbridge, VA
01.2012 - 01.2014
- Maintained daily, weekly, and monthly YTD calendars, set appointments with clients and overseen daily office task
- Worked with Dr., office managers, & opticians to attain operational goals.
- Greeted incoming patients and verified paperwork (including insurance claims) to manage smooth intake processes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled & Filed 5 years worth of patients in-store records daily
- Maintained whole office cleanliness and organized supplies to increase productivity.
- Communicated with outside offices to obtain records and transfer files for Dr., Patient &/or Optometrist needs.
- Conducted transactions confirming patient information and processing according to HIPPA protocol.
Sales Associate
Polo Ralph Lauren
Woodbridge, VA
01.2008 - 10.2010
- Operated cash register, collected payments, and provided accurate change.
- Arranged new merchandise with promotions and appealing displays to encourage customer interaction.
- Upsell various products by explaining unique features and connections wants to needs
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Remain rational and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.
- Processed ACH, debit and credit card transactions for clients.
Dasher
DoorDash
Woodbridge, VA
01.2021 - Current
- Exceeded productivity goals by 20% through effective routing
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Processed shipment documents neatly and efficiently for each load.
- Obtained and maintained proper delivery authorization and pickup documentation.
- Contacted customers prior to delivery to coordinate delivery times.
- Applied defensive driving and safety techniques to prevent accidents.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Recorded weekly hours and mileage for accurate payment.
- Delivered fresh food to customers across local area.
- Maintained vehicle according to company and state safety requirements.
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA06.2011
Some College (No Degree) -
ITT Technical Institute - Indianapolis
Springfield, ILSkills
- Safe Driving
- Customer Service
- Excellent Communication
- Professional Appearance
- Valid Driver's License
- Assistive Equipment Instruction
- Billing Processing
- Inventory Management
- Prescription Evaluation
- Verbal and Written Communication
- Eyeglass Care Education
- Problem-Solving
- Attention to Detail
- Provider Training
- Product and Service Recommendations
- Analytical Thinking
- Data Verification
- Active Listening
- Organization and Efficiency
- Recordkeeping and Bookkeeping
- Multi-Line Telephone Skills
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Prioritization and Time Management
- Data Entry and Database Software
- Computer Proficiency
- Scheduling and Calendar Management
- Professional and Polished Presentation
- Product Recommendations
- Cash Handling Accuracy
- Upselling Techniques
- Display Setup
- POS System Operation
- Business Development
- Money Transfer Systems
- Teamwork and Collaboration
- Strong Work Ethic
- Quality Assurance
- Telephone Etiquette
- Team Leadership
- Relationship Building
- Data Management
- MS Office
- Motor vehicle operation
- Relationship building
- GPS navigation
- Smartphone operation
- Equipment monitoring
- Safe driver training
- Competitive
- Negotiations strength
- Upselling strategies
- Consultative techniques
- Team collaboration
- Entrepreneurial
- Persuasive communication style
- Outgoing nature
- Financing knowledge
- Professional demeanor
- Schedule Management
- Used cars familiarity
- Lead prospecting
- Records management
- Staff Training
- Customer Relations
- Sales expertise
- Problem solving strength
- Account development
- Client Service
- Strategic planning
- Performance improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Car Salesman
Nissan Dealership
09.2022 - Current
Dasher
DoorDash
01.2021 - Current
Entrepreneur
Commonwealth Lifestyle & Branding LLC
01.2017 - Current
Contact Lens Technician
Americas Best Contacts And Eyeclasses
01.2014 - 09.2016
Receptionist
Americas Best Contacts And Eyeclasses
01.2012 - 01.2014
Sales Associate
Polo Ralph Lauren
01.2008 - 10.2010
High School Diploma -
Woodbridge High School
Some College (No Degree) -
ITT Technical Institute - Indianapolis
Similar Profiles
Melvin B ChristianMelvin B Christian
Retail Dealer Driver at Nissan DealershipRetail Dealer Driver at Nissan Dealership
Muhammad Talha KhanMuhammad Talha Khan
Accountant at Petromin Corporation - Nissan DealershipAccountant at Petromin Corporation - Nissan Dealership
Marc ValerioMarc Valerio
Level C Mechanic at BMW DealershipLevel C Mechanic at BMW Dealership