Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shermane Hayes

Shermane Hayes

Severn,MD

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
2026
2026
years of post-secondary education

Work History

EVS Attendant

Live casino & hotel
Hanover, MD
10.2021 - 02.2022
  • Maintained cleanliness and sanitation in guest areas throughout the casino and hotel.
  • Assisted with setup and breakdown of event spaces for various functions.
  • Collected and disposed of waste materials according to hotel procedures.
  • Responded promptly to guest requests for additional supplies or services.
  • Emptied trash receptacles and replaced liners as needed.
  • Disinfected surfaces such as countertops, sinks, toilets and showers using appropriate chemicals.
  • Checked for any damages or repairs needed in assigned areas.
  • Ensured that all equipment used during cleaning was properly stored at the end of shift.
  • Maintained cleaning carts with necessary supplies to ensure that all tasks are completed in a timely manner.
  • Performed general housekeeping duties such as changing light bulbs or replacing air filters.
  • Responded promptly to emergency situations such as spills or broken glassware.
  • Reported any maintenance issues or unsafe conditions immediately to supervisor.
  • Replenished amenities such as soap, shampoo and lotion as required.
  • Handled cleaning and sanitation chemicals by following safety precautions.
  • Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.

Homemaker

No Employment
02.2015 - Current
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Assisted with activities to support curriculum objectives.

Cashier, store associate

Rainbow
Clinton, MD
09.2022 - 02.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Processed customer transactions efficiently at busy retail locations.
  • Assisted customers with inquiries and provided product information.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Handled returns and exchanges following store policies and procedures.
  • Collaborated with team members to restock shelves and organize displays.
  • Ensured cleanliness of checkout area and maintained a welcoming environment.
  • Implemented effective communication with customers during peak hours.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.

Barista, cashier, dishwasher, dining area

Panera Bread
Clinton, MD
07.2019 - 07.2020
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Assisted customers with menu choices and provided recommendations.
  • Operated espresso machines and other coffee equipment effectively.
  • Managed cash register transactions accurately during busy hours.
  • Collaborated with team members to ensure smooth service flow.
  • Restocked supplies and ingredients to meet customer demands.
  • Engaged with customers to create a welcoming atmosphere in the café.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Described menu items to customers and suggested products based on stated preferences.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.

Janitor & Front Desk

LA Fitness
Pasadena, Maryland
06.2012 - 02.2013
  • Maintained cleanliness of gym facilities and locker rooms throughout shifts.
  • Operated cleaning equipment to sanitize floors and surfaces effectively.
  • Restocked supplies in restrooms and cleaning stations as needed.
  • Sweep, mop and vacuum floors of all areas.
  • Responded promptly to spills and accidents to maintain a safe workout space.
  • Followed safety guidelines while performing cleaning tasks to ensure a safe environment.
  • Monitored inventory levels for cleaning supplies and reported shortages timely.
  • Assisted members with inquiries regarding facility cleanliness and maintenance policies.
  • Empty wastebaskets and trash containers.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Organized custodial closets to easily find equipment and supplies.
  • Maintain janitorial supply inventory.
  • Responded to emergency cleaning requests to meet client expectations.
  • Move furniture, equipment, boxes or other items as requested by supervisors or clients.
  • Report any damages found in the building premises to supervisors immediately for repair works.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Notified building managers about needed repairs to maintain public safety.
  • Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
  • Replace light bulbs when needed.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Dusted furniture, machines or equipment.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
  • Wipe down desk, countertop
  • Answer the phones also call member about their memberships
  • Reporting incidents
  • Accountant

Entertainer

Southern exposure Club & obsession club
Morgantown, WV
06.2012 - 07.2012
  • Performed live entertainment acts for diverse audiences at Southern Exposure Club.
  • Engaged patrons through interactive performances and audience participation activities.
  • Collaborated with team members to develop themed events and shows.
  • Adapted performances based on audience reactions and feedback during events.
  • Promoted upcoming shows through social media and club announcements.
  • Maintained costumes and props, ensuring readiness for each performance.
  • Delivered exceptional customer service, enhancing guest experiences during events.
  • Performed on stage in front of large audiences.
  • Interacted with audience members to create a fun atmosphere.
  • Maintained an upbeat energy level throughout the performance.
  • Organized props, costumes, and music for shows.
  • Monitored feedback from customers after each performance.
  • Managed logistics related to travel, accommodations, and equipment.
  • Provided support services for other entertainers during performances.
  • Dressed in costume to create character and provide memorable experience for guests.

Education

Anne Arundel Community College
Glen Burnie, MD

Surrattsville
Clinton, MD

Skills

  • TAM certification
  • CPR, AED, First Aid certification
  • Freelance Photography
  • Skin care and make up
  • Sewing
  • Event planning and decorating

Timeline

Cashier, store associate

Rainbow
09.2022 - 02.2023

EVS Attendant

Live casino & hotel
10.2021 - 02.2022

Barista, cashier, dishwasher, dining area

Panera Bread
07.2019 - 07.2020

Homemaker

No Employment
02.2015 - Current

Janitor & Front Desk

LA Fitness
06.2012 - 02.2013

Entertainer

Southern exposure Club & obsession club
06.2012 - 07.2012

Anne Arundel Community College

Surrattsville

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