Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shermelle Jeffers

Shermelle Jeffers

Orlando,FL

Summary

Highly-motivated customer service employee, detail oriented and organized who possess excellent communication skills with a strong desire to take on new challenges and grow with an expanding Company, Has a Strong worth ethic, exceptional interpersonal skills, Adepts at working effectively supervised and unsupervised and quickly mastering new skills, Hardworking employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Lead Consultant

FedEx Office
Orlando, FL
06.2022 - Current
  • Provide customer expertise in printing, signs and graphics and shipping products and can recommend appropriate Fedex Office products and services.
  • Using consultive skills assisted customers to anticipate their needs inform them of the products and services we provide suggest alternatives and find solutions to meet their needs.
  • Takes complex customer orders, create bids and provide best pricing for their orders.
  • Performed administrative duties such as daily financials, opening/closing procedures.
  • Examined shipment contents and compare with manifest, invoices and orders to verify accuracy.
  • Operated multi-line phone system and email to communicate with customers.
  • Maintained a safe clean and orderly retail store.

Package Handler

FedEx Ground
Orlando, FL
01.2021 - 06.2022
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Examined and inspected containers, materials, and products to meet packing specifications.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Assisted in training new employees on package handling processes.

Lead Sales Key Holder

Ann Taylor Loft
Orlando, FL
08.2020 - 12.2020
  • Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
  • Inspected merchandise regularly for quality assurance purposes.
  • Resolved customer inquiries promptly and professionally.
  • Maintained accurate records of all sales transactions.
  • Organized promotional events such as special discounts or contests that increased store traffic and boosted sales revenue.
  • Performed routine maintenance tasks such as cleaning shelves or displays.
  • Maintained accurate records of transactions using point-of-sale system.

Assistant Store Manager

Ann Taylor Retail
Boston, MA
10.2017 - 04.2020
  • Partners with store Manager to lead and direct all store activities.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Sales Lead Keyholder

Ann Taylor Retail
Boston, MA
11.2015 - 10.2017
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Education

Certificate Cosmetology - Cosmetology Education

Blaine/Empire Beauty School
Boston, MA
07-2005

Certificate in Computerized Accounting - Accounting

Jewish Vocational Services
Boston, MA
03-2004

High School Diploma -

Gingerland Secondary School
Saint Kitts & Nevis
07-1998

Skills

  • Operations Analysis
  • Management Coaching
  • Client Engagement
  • MS Office
  • Verbal/Written Communication
  • Attention to Detail
  • Problem-Solving
  • Reports and Documentation
  • Merchandising Knowledge
  • Retail Loss Prevention
  • Sales Forecasting
  • Inventory Control Procedures
  • Cash Register Operation
  • Team Building

Certification

  • Licensed Hairdresser
  • Certificate in Eyelash Extension

Timeline

Lead Consultant

FedEx Office
06.2022 - Current

Package Handler

FedEx Ground
01.2021 - 06.2022

Lead Sales Key Holder

Ann Taylor Loft
08.2020 - 12.2020

Assistant Store Manager

Ann Taylor Retail
10.2017 - 04.2020

Sales Lead Keyholder

Ann Taylor Retail
11.2015 - 10.2017

Certificate Cosmetology - Cosmetology Education

Blaine/Empire Beauty School

Certificate in Computerized Accounting - Accounting

Jewish Vocational Services

High School Diploma -

Gingerland Secondary School

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Shermelle Jeffers