Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Work Preference
Certification
Software
Affiliations
Timeline
Generic

Shermese Henson

Orlando,FL

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

14
14
years of professional experience

Work History

Front Desk Administrator

Treehouse Pediatrics
Orlando, Florida
01.2025 - Current
  • Welcomed large volume of guests and improved overall customer service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.

Daycare Owner/Operator

Self-employeed
Orlando, FL
12.2024 - Current
  • Managed household errands and other essential duties.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Assisted children in development of social, communication and problem-solving skills.
  • Organized and planned age-appropriate reading, crafts, and music lessons.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Instilled discipline and maintained order with children by using simple and commanding directives.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Instructed children on good sanitary habits when washing hands, using bathroom or eating.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Maintained organized and clean classroom and play areas.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Provided nurturing and appropriate environment for children of various ages.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Observed and monitored children's play activities.
  • Dressed children and changed diapers.

Project Administrator

W.W. Gay Mechcanial Contractor Inc.
Orlando, FL
10.2021 - 01.2023
  • Sustained safety protocols and budget controls by maintaining proper and cost-effective equipment and materials usage.
  • Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding.
  • Trained and monitored employees to teach daily tasks and improve performance.
  • Coded invoices to maintain organized and accurate records.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Worked closely with internal teams to resolve customer billing and payment issues.
  • Prepared monthly statements for accounts receivable operations.
  • Calculated unpaid invoices to maintain updated receivables reports.
  • Reached out to vendors and customers to resolve account problems.
  • Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
  • Developed training materials and manuals to support diverse learning styles and organizational objectives.
  • Acted as a liaison between employees and management to communicate training needs and outcomes.

Medical Assistant

Woodland Springs
Conroe, Texas
09.2018 - 12.2019
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized charts, documents and supplies to maintain team productivity.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted back office patient processes to reduce office wait times.
  • Handled general office duties to support administrative staff during peak hours.

Summer Camp Counselor

Ymca Of Greater Houston
The Woodlands, Texas
05.2017 - 08.2018
  • Coordinated and led group activities for campers and counselors.
  • Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
  • Administered first aid and responded to medical emergencies, ensuring the well-being of all campers.
  • Supervised swimming and water safety activities, emphasizing fun and safety in aquatic environments.
  • Managed conflict resolution among campers, fostering a supportive and inclusive camp environment.
  • Enforced camp rules and policies, maintaining a safe and respectful environment.
  • Conducted pre-camp training sessions for junior counselors, enhancing team cohesion and preparedness.
  • Facilitated arts and crafts sessions, encouraging creativity and self-expression among campers.
  • Managed check-in and check-out processes, ensuring a smooth transition for campers and parents.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
  • Planned and executed field trips to local points of interest, broadening the educational experience of campers.
  • Maintained relationships and communicated with camper parents and family members.
  • Reported incidents and accidents to supervisors and completed necessary paperwork.
  • Oversaw mealtime operations, ensuring dietary needs and preferences were accommodated.
  • Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.

Library Assistant

MWR - Belle Chasse
Belle Chasse, LA
05.2013 - 08.2014
  • Managed interlibrary loan requests and processed returns in a timely manner.
  • Oversaw the organization and shelving of library materials to ensure ease of access.
  • Coordinated and implemented children's and adult library programs and events.
  • Coordinated with external vendors to procure library supplies and materials.
  • Handled daily cash transactions for fines, fees, and other library services.
  • Engaged with the community through outreach programs to promote library services.
  • Checked circulation desk regularly to keep appropriate numbers of books and periodicals available to patrons.
  • Processed new materials including books, magazines, and multimedia for circulation.
  • Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
  • Provided technical support to patrons using library computers and online resources.
  • Implemented and helped manage summer reading program for children.
  • Enforced current library policies fairly with patrons.
  • Answered patrons' questions and assisted in finding materials requested.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Operated networked and standalone PCs, photocopier, fax machine, and scanner.
  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.

Counselor-in-Training

MWR Child Development Center
Belle Chasse , LA
05.2011 - 08.2012
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Communicated with other counselors to coordinate group activities.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
  • Led diversity and inclusion initiatives, creating a welcoming environment for campers of all backgrounds.
  • Documented attendance and checked on late campers.
  • Oversaw mealtime operations, ensuring dietary needs and preferences were accommodated.
  • Reported incidents and accidents to supervisors and completed necessary paperwork.
  • Maintained relationships and communicated with camper parents and family members.
  • Informed parents about campers' behavior, athletic achievements and other important information.
  • Developed and led team-building exercises, promoting cooperation and problem-solving skills.
  • Enforced camp rules and policies, maintaining a safe and respectful environment.
  • Supervised swimming and water safety activities, emphasizing fun and safety in aquatic environments.
  • Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
  • Coordinated and led group activities for campers and counselors.

Education

BBA - Management

Sam Houston State University
Huntsville, TX
12-2019

Skills

  • Task prioritization
  • Team management
  • Decision-making
  • First Aid/CPR
  • Google drive
  • Multitasking Abilities
  • Leadership
  • Analytical thinking
  • Multitasking
  • Training & Development
  • Team building
  • Microsoft Software Skills
  • Experience with Procore Software
  • Data entry
  • Schedule organization
  • Deadline oriented
  • Teamwork and collaboration
  • Child development support
  • Care management
  • Housekeeping

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Positively influenced kids with behavior issues, improving family quality of life.
  • Received consistent positive remarks for quality of care.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid time offPaid sick leave401k match

Certification

  • MCAS - Microsoft Certified Application Specialist
  • CPR/ First AidTraining - 2023

Software

Procore

Microsoft

AutoCad

Inventor

Adobe

Bluebeam

Affiliations

  • Sam Houston Sate University
  • Military Dependent

Timeline

Front Desk Administrator

Treehouse Pediatrics
01.2025 - Current

Daycare Owner/Operator

Self-employeed
12.2024 - Current

Project Administrator

W.W. Gay Mechcanial Contractor Inc.
10.2021 - 01.2023

Medical Assistant

Woodland Springs
09.2018 - 12.2019

Summer Camp Counselor

Ymca Of Greater Houston
05.2017 - 08.2018

Library Assistant

MWR - Belle Chasse
05.2013 - 08.2014

Counselor-in-Training

MWR Child Development Center
05.2011 - 08.2012

BBA - Management

Sam Houston State University

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Shermese Henson