Shermesia Stallings
Union City,United States
Summary
Proven client service professional with expertise in enhancing satisfaction and resolving issues efficiently. Skilled in customer relationship management and team collaboration, with a focus on delivering high-quality support. Experienced in leading initiatives to improve productivity and support client needs effectively.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Alorica Inc
, Remote
09.2019 - Current
- Assist clients and their families through phone and email support, ensuring smooth onboarding, and continued engagement.
- Delivered exceptional customer service, managing up to 50 inquiries daily, with a high resolution rate.
- Processed enrollment paperwork and managed electronic communications with 100% accuracy while adhering to strict deadlines.
- Facilitated communication between clients and internal departments, resolving inquiries within timeframes.
- Collaborated across departments to address and resolve complex client issues, ensuring clear and professional verbal and written communication.
Lead Sales Representative
The Honey Baked Ham Company
Atlanta, GA
08.2015 - 09.2019
- Built strong relationships with customers through in-person visits, phone calls, and email correspondence, driving a 20% increase in client retention.
- Leveraged Microsoft Outlook, Word, and Excel to manage client communications, create reports, and track sales activities, ensuring all records were accurate and up to date.
- Conducted thorough research on local markets to identify gifting and catering sales opportunities, successfully increasing sales by 15% within six months.
- Generated $50,000 in new gifting and catering sales within the first year.
- Increased team productivity by 25% through the creation of a streamlined research and outreach process.
Education
High School Diploma -
Morrow High School
Morrow, GASkills
- Client support
- Email support
- Inbound and outbound calls
- Data entry and record keeping
- Customer relationship management (CRM)
- Team collaboration and leadership
- Electronic communication
- Database Management
- Prioritization and time management
- MS Office
Timeline
Client Service Representative
Alorica Inc
09.2019 - Current
Lead Sales Representative
The Honey Baked Ham Company
08.2015 - 09.2019
High School Diploma -
Morrow High School
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