Shermetrius Bush
Riverdale,United States
Summary
Professional with strong organizational skills, adept at managing administrative tasks and ensuring smooth office operations. Proven track record in handling student records, coordinating schedules, and providing effective communication between staff and parents. Known for teamwork, adaptability, and results-driven approach, leveraging proficiency in office software and multitasking to support educational environments. Recognized for reliability and ability to meet changing needs efficiently.
Overview
11
11
years of professional experience
Work History
School Office Clerk
Chicago Public Schools, Brownell Elementary
08.2023 - Current
- Facilitated collaboration among teachers through efficient coordination of meeting schedules and preparation of agendas.
- Maintained accurate attendance records for students, enabling prompt identification of trends or concerns regarding absenteeism.
- Assisted in maintaining a well-organized school environment, contributing to smooth daily operations.
- Provided exceptional customer service to visitors, answering inquiries professionally and directing them to appropriate personnel.
- Served as a liaison between the school office and various departments, ensuring timely completion of necessary tasks and clear communication.
- Supported the principal with scheduling appointments, planning events, and coordinating meetings for optimal time management.
- Contributed to student enrollment growth by accurately processing registration documents and verifying information.
- Improved office efficiency by streamlining records management and filing systems.
Substitute Teacher
Chicago Public Schools
02.2023 - 08.2023
- Followed teacher's instructions for lesson plan, or create lesson plan if none is available.
- Recorded attendance according to school procedure.
- Assigned homework according to lesson plan.
- Supplemented lesson plan with other classroom activities, if time allows.
- Maintained discipline in the classroom and foster a safe, productive learning environment in accordance with school policies.
- Compiled report for teacher that includes student attendance, lesson-plan progress, disciplinary actions, and positive developments.
- Established an orderly classroom environment and provide a positive learning experience.
- Became familiar with school emergency protocols, such as fire drill and lockdown.
- Adhered to all school policies and procedures.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Legal and Compliance Administrator
Clearcover
01.2021 - 01.2023
- Supported UCAA Filings and notarized documents as needed.
- Managed calendars and compose and maintain checklists for important projects.
- Tracked, collected, and filed fully executed agreements and important company documents in Contract Wrangler for both Legal and Compliance.
- Assisted with collecting and organizing documents for due diligence and auditing purposes.
- Initiated and tracked signature requests in HelloSign.
- Transcribed, type, proofread, and finalize legal documents, correspondence, memos, and reports from dictation, handwritten or existing documents. follow up on stalled requests).
- Maintained and organized both hard-copy and electronic files and coordinate collecting documents for record retention.
- Liaised with state departments of insurance to ensure information requests are fulfilled.
- Processed biographical affidavits for executive team and board members.
- Managed project schedules and delivery due dates to ensure timely submission of work product.
- Supported responses to requests for information from regulatory and corporate partners.
- Organized meetings and managed calendars for employees within the company.
- Organized company events, conferences and company wide meetings.
- Worked with outside vendors for products for the office.
- Orchestrated a new remote snack program for all employees.
- Created swag store for company logoed products.
- Organized travel to headquarters for employees.
- Ordered office food and supplies.
- Stocked snacks and soda machines.
- Cleaned meeting spaces (clean off tables, white boards, remove dishes).
- Updated calendar wall with upcoming events.
- Researched ITA Events / Meetups for Employees.
Office Manager
Clearcover
03.2019 - 01.2021
- Identified future hiring needs and developed job descriptions and specifications.
- Completed onboarding paperwork including I9 forms and verifications.
- Collaborated with department managers to compile a consistent list of requirements.
- Attracted suitable candidates through databases, online employment forums, social media, etc.
- Conducted interviews and sorted through applicants to fill open positions.
- Assessed applicants' knowledge, skills, and experience to best suit open positions.
Specialist Hiring Analyst
Shiftgig
03.2018 - 03.2019
- Promoted the company's reputation and attractiveness as a good employment opportunity.
- Managed internship programs.
- Kept up-to-date on current employment legislation and regulations and enforced them within the company.
- Provided recruitment reports to team managers.
- Developed deep understanding of each clientʼs business in order to customize services and internal strategies.
- Communicated clientsʼ goals and represented the clientsʼ interests to the team.
- Managed recruitment and order fulfillment for all clients.
- Provided regular two-way communication between clients and team, to provide strong team representation and set proper client expectations.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue benchmarks.
- Developed, maintained, and nurtured client relationships by providing superior service and frequent communication.
- Specialized in providing temporary staff for experiential marketing, conventions, festivals and other special event gigs.
Customer Success Manager
Shiftgig
12.2017 - 03.2019
- Managed all aspects of service delivery from recruitment, sourcing, candidate screening, interviewing, onboarding, and booking staff for all assigned programs.
- Recruited talent using all resources available including approved websites, social media, existing talent database, and personal and company contacts.
- Created and executed recruitment plans and other projects as needed including; writing event specific job posts, posting and recruiting for events on social media sites (Twitter, Facebook, Linkedin etc.).
- Screened, interviewed and booked staff for all assigned programs.
- Identified and matched talent with client specifications and ensured that staff profile met client/project needs.
- Utilized proprietary technology platform to fill client orders in an effective manner.
- Developed strong relationships with both staff and clients to encourage Shiftgig loyalty.
- Maintained constant communication with clients, event specialists and team leads before, during, and after events.
- Managed pre and post event logistics on behalf of clients.
Community Operations Specialist
Shiftgig
05.2016 - 04.2018
- Specialized in providing temporary staff for experiential marketing, conventions, festivals and other special event gigs.
- Managed all aspects of service delivery from recruitment, sourcing, candidate screening, interviewing, onboarding, and booking staff for all assigned programs.
- Recruited talent using all resources available including approved websites, social media, existing talent database, and personal and company contacts.
- Created and executed recruitment plans and other projects as needed including; writing event specific job posts, posting and recruiting for events on social media sites (Twitter, Facebook, Linkedin etc.)
- Screened, interviewed and booked staff for all assigned programs. Identified and matched talent with client specifications and ensured that staff profile met client/project needs.
- Utilized proprietary technology platform to fill client orders in an effective manner.
- Developed strong relationships with both staff and clients to encourage Shiftgig loyalty.
- Maintained constant communication with clients, event specialists and team leads before, during, and after events.
- Managed pre and post event logistics on behalf of clients.
Centralized Sourcer
Shiftgig
04.2015 - 03.2018
- Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
- Supported hiring process by scheduling interviews, conducting reference checks, and completing various paperwork.
- Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
- Determined applicant requirements by studying job description and job qualifications.
- Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
Customer Service Representative
Mariano's
02.2014 - 04.2015
- Worked to help deliver quality customer service and oversee a staff of over 50 employees.
- Demonstrated ability to maintain the utmost level of customer service.
- Profound knowledge of Computers and MS Office Suite including Outlook, Word, and Excel.
- Answered customersʼ questions and addressed problems and complaints in person and via phone.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
Bachelor of Science - Elementary Education and Teaching
Chicago State University
Chicago, IL12-2015
Skills
- Verbal communication
- Reception duties
- Scheduling appointments
- Filing systems
- Document management
- Professional telephone etiquette
- Recordkeeping skills
Timeline
School Office Clerk
Chicago Public Schools, Brownell Elementary
08.2023 - Current
Substitute Teacher
Chicago Public Schools
02.2023 - 08.2023
Legal and Compliance Administrator
Clearcover
01.2021 - 01.2023
Office Manager
Clearcover
03.2019 - 01.2021
Specialist Hiring Analyst
Shiftgig
03.2018 - 03.2019
Customer Success Manager
Shiftgig
12.2017 - 03.2019
Community Operations Specialist
Shiftgig
05.2016 - 04.2018
Centralized Sourcer
Shiftgig
04.2015 - 03.2018
Customer Service Representative
Mariano's
02.2014 - 04.2015
Bachelor of Science - Elementary Education and Teaching
Chicago State University
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