SHERMIAH S GREEN
Houston,TX
Summary
A sociable, dependable sensible individual seeking learning opportunities to grow self. My desire is to pursue all opportunities where I can gain new experiences for building and growing technical skills. Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls.
Overview
3
3
years of professional experience
Work History
Home Health Aide
Intra Home Health
01.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Work-Study Participant
Houston Community College System
02.2022 - 05.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Assisted in planning and running special events such as orientations, conferences and fundraisers.
- Developed detailed reports to track student progress and performance.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Security Guard
JCJ Security
03.2022 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Intern
Wheatley Environmental Club
09.2021 - 11.2021
- Assisted constituent based on their individual needs
- Handle day to day office needs including copies, errands and word processing
- Attended meeting and recorded notes for the Council Member., Environmental Defense Fund Participate in campus activities to bring awareness ways we can produce less waste
- Assist with recycling/composting program
- Government and Public Administration – Edible Solutions Developed and wrote Project Plan
- Researched information to identify the problem and possible solutions
- Coordinated with team members to identify location, needs, and group roles
- Work with local stakeholders to plan funding and implementation.
Intern
City Of Houston Council
01.2021 - 08.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Cashier
Tropical Smoothie
03.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Casher
Jack In The Box
06.2020 - 12.2020
- Jack in the box, Time management − − Count money − Bag or box packages − Provide outstanding customer service to ensure satisfaction
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Floor worker • Sales associate
Old Navy
02.2020 - 06.2020
- Assist customers in finding or selecting items − Maintain accurate and attractive merchandise displays − Provide outstanding customer service
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Communication with customers professionally and proactively to provide product information and advice.
Education
High School Diploma -
Wheatley High School
Houston, TXundefined
Wheatley High School
2022
Skills
- Teamwork
- Multitasking
- Leadership
- Flexible
- Communication
- Perseverance
- Problem solving
- Community Activities
- Clinical Information Systems
- Launder Linens
- Compassionate Client Care
- Corrective Actions
- Calm and Professional Under Pressure
- Understanding Customer Needs
- POS Systems and Ordering Platforms
Timeline
Security Guard
JCJ Security
03.2022 - 09.2022
Work-Study Participant
Houston Community College System
02.2022 - 05.2023
Home Health Aide
Intra Home Health
01.2022 - Current
Intern
Wheatley Environmental Club
09.2021 - 11.2021
Intern
City Of Houston Council
01.2021 - 08.2021
Casher
Jack In The Box
06.2020 - 12.2020
Cashier
Tropical Smoothie
03.2020 - 06.2021
Floor worker • Sales associate
Old Navy
02.2020 - 06.2020
High School Diploma -
Wheatley High School
undefined
Wheatley High School
Similar Profiles
Shreejana GurungShreejana Gurung
Compliance Manager at Intra-National Home Care LLCCompliance Manager at Intra-National Home Care LLC
Injamum HossainInjamum Hossain
Sr. Cyber Security Engineer at Intra-Cellular TherapiesSr. Cyber Security Engineer at Intra-Cellular Therapies
Megan McCurdyMegan McCurdy
Associate Director, Human Resources at INTRA-CELLULAR THERAPIESAssociate Director, Human Resources at INTRA-CELLULAR THERAPIES