Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shermichael Anderson

Mobile

Summary

Accomplished Front Desk Receptionist with a proven track record at Mobile Infirmary Medical Center, excelling in customer service and attention to detail. Streamlined check-in processes, significantly reducing wait times. Expert in appointment scheduling and adept at managing high-volume communications, ensuring efficient office workflow and confidentiality.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Pilot Catastrophe
01.2022 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Receptionist

Mobile Infirmary Medical Center
07.2020 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Streamlined check-in processes, reducing wait times for guests.

Education

Diploma -

Lillie B Williamson
Mobile
05.2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills

Timeline

Front Desk Receptionist

Pilot Catastrophe
01.2022 - 08.2024

Front Desk Receptionist

Mobile Infirmary Medical Center
07.2020 - 11.2022

Diploma -

Lillie B Williamson
Shermichael Anderson