Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shermicka Foster

Atlanta,GA

Summary

Dynamic retail professional with extensive experience at The Kroger Co., excelling in team management and customer relationships. Proven track record in enhancing sales through effective merchandising and training initiatives. Skilled in Microsoft Office Suite, with a strong focus on fostering a positive work environment and implementing successful loss prevention strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Leader

The Kroger Co.
05.2022 - Current
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.

Store Manager

Family Dollar
06.2018 - 10.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Education

General Studies

Cope Center North
Miami, FL
06-2007

Skills

  • Customer relationships
  • Store operations
  • Health and safety
  • Team management
  • Recruiting and hiring
  • New hire training
  • Policy enforcement
  • Employee scheduling
  • Microsoft Office Suite
  • Sales coaching
  • Customer service
  • Problem-solving
  • Friendly and positive
  • Store merchandising

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 300 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved turn over which led to successful growth.
  • Achieved OSA by completing ordering with accuracy and efficiency.

Certification

  • Food Safety Manager, The Kroger Co.

Timeline

Assistant Store Leader

The Kroger Co.
05.2022 - Current

Store Manager

Family Dollar
06.2018 - 10.2021

General Studies

Cope Center North

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