Shermicka Hart
Macon,GA
Summary
Experienced Healthcare team member proficient in patient care, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated to being a team player.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Fresenius Medical Care Dialysis
Warner Robins, GA
11.2018 - Current
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Restocked unit frequently with necessary medical supplies.
- Kept instruments and equipment clean and sanitized.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Merchandiser
PepsiCo
Stone Mountain, GA
10.2016 - 11.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Planned and coordinated product availability for advertising and promotion purposes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Correctional Officer
Dade Correctional Institution
Homestead, FL
07.2014 - 10.2016
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06.2008
Skills
- Acute and rehabilitative care
- Clinical training
- Medical device products and services
- Mobility Assistance
- Infection control standards
- Patient positioning understanding
- Patient relations
- Quick problem solver
- Collecting specimens
- Calm and level-headed under duress
- Collecting vital signs
- Infection control procedures
- Monitoring fluids
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Correcting Discrepancies
- Calm and Professional Under Pressure
Timeline
Patient Care Technician
Fresenius Medical Care Dialysis
11.2018 - Current
Merchandiser
PepsiCo
10.2016 - 11.2018
Correctional Officer
Dade Correctional Institution
07.2014 - 10.2016
High School Diploma -
Homestead Senior High School
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