Shermika Hughey
Washington,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Assistant
River Trace Nursing & Rehab
06.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Billed customers by sending statements and invoices via fax or email.
- Developed strong relationships with clients, leading to improved communication and prompt payment of outstanding invoices.
- Adhered to strict confidentiality guidelines when handling sensitive financial information, ensuring full compliance with company policies and legal regulations.
- Enhanced cash flow by efficiently processing invoices and monitoring overdue accounts.
- Received recognition for consistently achieving collection goals within established deadlines, demonstrating dedication to the role''s responsibilities.
- Participated in ongoing training programs to stay current with industry best practices and further develop skills in accounts receivable management.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Medical Records Supervisor
River Trace Nursing & Rehab
07.2019 - Current
- Streamlined medical records management by implementing efficient filing systems and digital archiving.
- Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
- Enhanced communication between departments by establishing clear channels for sharing relevant medical record updates.
- Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
- Collaborated effectively with interdisciplinary teams like physicians, nurses and administrators to ensure well-coordinated patient care.
- Ensured compliance with federal and state regulations, staying current on industry changes and updating policies accordingly.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
Accounts Receivable Assistant
River Trace Nursing & Rehab
08.2016 - Current
- Provided exceptional customer service when addressing client inquiries or concerns regarding their account status or charges billed.
- Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.
- Billed customers by sending statements and invoices via fax or email.
- Answered customer questions and concerns and sought through outstanding payment accounts to resolution.
- Supported the finance team by reconciling client accounts and resolving discrepancies in a timely manner.
- Developed strong relationships with clients, leading to improved communication and prompt payment of outstanding invoices.
- Adhered to strict confidentiality guidelines when handling sensitive financial information, ensuring full compliance with company policies and legal regulations.
- Enhanced cash flow by efficiently processing invoices and monitoring overdue accounts.
- Received recognition for consistently achieving collection goals within established deadlines, demonstrating dedication to the role''s responsibilities.
Accounts Payable
River Trace Nursing & Rehab
07.2015 - Current
- Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Supported month-end closing activities, ensuring accuracy in financial records and adherence to deadlines.
- Reduced the number of overdue invoices for improved cash flow management.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Processed employee expense reimbursements, verifying accuracy of submitted documentation against company policies before approval.
- Conducted regular account audits to identify discrepancies and resolve outstanding balances in a timely manner.
- Cultivated positive working relationships with vendors by addressing concerns promptly, leading to increased trust between parties involved.
Ward Clerk
River Trace Nursing & Rehab
11.2013 - Current
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Supported office staff and operational requirements with administrative tasks.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
- Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
- Managed incoming calls and directed to appropriate department.
CNA
River Trace Nursing & Rehab
07.2012 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Assembly Line Worker
Coeur
02.2012 - 07.2012
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Boxed, labeled, and transported items to support assembly operations.
Personal Care Assistant
Sharon Cherry
05.2010 - 11.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Shop Lead
Fountain Powerb
03.2006 - 05.2009
- Led team meetings, fostering open communication and collaboration among staff members for smoother operations.
- Resolved conflicts among staff members swiftly, maintaining a positive work environment conducive to high performance.
- Improved customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Handled escalated customer complaints professionally, resolving issues efficiently while preserving brand reputation and customer loyalty.
Education
High School Diploma -
Washington High School
Washington, NC Skills
Payment tracking
Collections
Invoice Processing
Payment Processing
Cash application
Bookkeeping
Bank Deposits
Reconciliations
Customer service support
Reliability
Accurate payment posting
Time Management
Attention to Detail
Multitasking
Timeline
Accounts Receivable Assistant
River Trace Nursing & Rehab
06.2023 - Current
Medical Records Supervisor
River Trace Nursing & Rehab
07.2019 - Current
Accounts Receivable Assistant
River Trace Nursing & Rehab
08.2016 - Current
Accounts Payable
River Trace Nursing & Rehab
07.2015 - Current
Ward Clerk
River Trace Nursing & Rehab
11.2013 - Current
CNA
River Trace Nursing & Rehab
07.2012 - Current
Assembly Line Worker
Coeur
02.2012 - 07.2012
Personal Care Assistant
Sharon Cherry
05.2010 - 11.2011
Shop Lead
Fountain Powerb
03.2006 - 05.2009
High School Diploma -
Washington High School
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