Shermika Jeffries
Byers,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Dependable Freight Carriers
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
Seasonal Dock Clerk
Alan Ritchey
10.2024 - 12.2024
- Load trucks for outbound orders
- Locate and bring product to the designated area
- Scan and ship the product out
- Lift, carry, push and pull packages on a continuous and repetitive basis
- Load and unload designated trailers and/or route trucks
- Maintained positive relationships with carriers, resulting in timely deliveries and pickups.
Sales Associate
Big Lots
11.2012 - 05.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Sales Associate
Kmart
10.2008 - 09.2009
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Education
High School Diploma -
East St. Louis Sr High
East St. Louis, IL05.2003
Skills
- Accurate
- Dependable
- Customer-focused
- Team-oriented
- Customer support
- Problem-solving
- Active listening
- Adaptability and flexibility
Timeline
Seasonal Dock Clerk
Alan Ritchey
10.2024 - 12.2024
Customer Service Representative
Dependable Freight Carriers
08.2024 - Current
Sales Associate
Big Lots
11.2012 - 05.2013
Sales Associate
Kmart
10.2008 - 09.2009
High School Diploma -
East St. Louis Sr High
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