Shermika Settles
Washington,D.C.
Summary
Skilled in multitasking with a focus on accuracy through cycle counts and audits. Proven track record in team collaboration, food safety, and operational efficiency. CPR certified with a commitment to enhancing team performance and organizational goals. Organized and motivated, with strong time management and communication skills, ready to contribute to company growth in entry-level roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inventory Specialist Supervisor
K12 by Elior
Washington , DC
11.2024 - 04.2025
- Supervised inventory management operations for K12 by Elior.
- Conducted regular meetings with staff members to discuss any issues or concerns regarding inventory operations.
- Ensured accurate inventory levels through regular cycle counts and physical audits of stock.
- Monitored and recorded daily shipment and receiving data.
- Prepared diverse menu items following standard recipes and guidelines.
- Maintained cleanliness and organization of the kitchen workspace and equipment.
- Collaborated with team members to ensure timely meal preparation during peak hours.
Residential Support Worker
Veterans on the Rise
Washington, DC
10.2023 - 04.2024
- Monitored resident behavior and reported significant changes to the team.
- Supported residents with daily living activities and personal care needs.
- Collaborated with multidisciplinary teams to ensure comprehensive resident care.
- Organized recreational activities to enhance resident engagement and well-being.
- Trained new staff on operational procedures and resident support techniques.
- Monitored clients' health conditions and reported any changes or concerns immediately.
- Recorded participants' daily progress, noted trends, and addressed negative strategies to help redirect actions and improve progress.
- Assisted with medication administration and management as needed.
Barista
Starbucks
07.2021 - 03.2023
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Call Center Representative
Ultimate Staffing Services
11.2018 - 03.2020
- Resolved customer call complaints with quick solutions.
- Directed calls to appropriate departments for unresolved questions and concerns.
- Ensured maintenance of efficient centralized record keeping system
- Maintained a friendly positive attitude ensuring customers all needs will be met.
- Collected source data such as customer name, address, and phone number and entered data into software.
Admin, Administrative Director
Community Tech LLC
06.2017 - 10.2017
- With basic office operations including; printing, faxing, filing folders in chronological/alphabetical order,
- Maintained professional and technical knowledge by attending professional development workshops
- Worked well with others to facilitate efficient and excellent team skills to complete time managed team work projects
- Dressed professional daily to maintain a work ready look.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma - General Studies
Anacostia High School
Washington D.C. Skills
- Ability to manage, gather, analyze, and report data effectively
- Exceptional multitasking skills with very precise attention to detail
- Microsoft Office Suite: Word 2013, PowerPoint 2013, and Excel 2013
- Safe food handling practices
- Cash register operation
- Coffee machinery
- Process-oriented
- Inventory management
- CPR certification
- First aid training
Certification
Microsoft Office Specialist Microsoft Office Suite 2013
CC Prep Public Chartered School
Accomplishments
Community Championship Award
Timeline
Inventory Specialist Supervisor
K12 by Elior
11.2024 - 04.2025
Residential Support Worker
Veterans on the Rise
10.2023 - 04.2024
Barista
Starbucks
07.2021 - 03.2023
Call Center Representative
Ultimate Staffing Services
11.2018 - 03.2020
Admin, Administrative Director
Community Tech LLC
06.2017 - 10.2017
High School Diploma - General Studies
Anacostia High School