Shermikia Lawrence
Hampton,Va
Summary
Certified Clinical Medical Assistant/Surgery Scheduler/Referral Coordinator that is hard working, dependable, and dedicated to patient care. Great with details and able to adjust quickly to what is needed in the department. Works well with others and alone. Self-motivated and a team player.
Skilled Advanced Medical Support Assistant with experience in healthcare administration and patient services. Strengths include effective communication, multitasking, and ability to work under pressure while maintaining attention to detail. Previous roles have demonstrated clear impact through improved office efficiency and high levels of patient satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Hampton VA Medical Center
Hampton, VA
05.2023 - Current
- Process consults in Consult Tracking Manager.
- Scheduling, cancelling, re-scheduling patient consults.
- Verify and update demographic information.
- Organized and processed fax folder contents systematically
- Communicate with vendor's office to confirm if vendor is accepting veteran referral, appointment information, accurate fax numbers, accurate NPI numbers
- Communicating with veterans effectively to process consult to correct location
- Complete TMS training as required
Farm Fresh
Hampton, Va.
08.2004 - 11.2006
- Trained new cashiers on procedures, customer service and sales techniques
- Greeted customers promptly
- Received customer payments
- Calculated the amount of cash owed against the number of tickets bought and took payment in exchange for tickets sold
- Attended to customer needs, questions and complaints
- Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly
- Responded to customer requests and directed to merchandise
- Assisted on sales floor as needed to maintain service standards
- Received payments by cash, credit and personal check and gave back the correct change
- Verified the amount of loose coins and bundled paper money
- Took orders for drinks and food and input orders into the database
- Provided assistance to elderly customers or those who required help by carrying bags out to their vehicles
- Made eye contact and pleasantly engaged customers when they entered the store
- Totaled bills and calculated taxes
- Described products and services in detail
- Performed check cashing for customers based on company policies
- Checked identification for proof-of-age and refused to sell alcohol to anyone under the age of 21
- Collected and input bill payments for utilities
- Cashed out Virginia Lottery pay outs
Certified Medical Assistant
Eastern Virginia Medical School
Norfolk, VA
06.2011
- Certified that equipment and supplies were properly maintained for quality patient care and safety
- Verified important patient information such as Name, Date of Birth and Insurance information for entry into the patient management system
- Took and recorded patients' temperature, pulse, blood pressure, weight and height
- (Meaningful Use)
- Instructs patients and family members on proper wound care
- Assist doctors with office procedures
- Administered job knowledge assessments and competency testing for certification-level training
- Provide patient education
- Assessed patients and document their medical histories
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Skillfully performed suture and staple removals for patients of all ages
- Obtained authorization for all office and hospital procedures
- Created manuals for physician procedures and equipment protocols
- Obtain all meaningful use information according to Medicare Guidelines including smoking cessation, family history, reconciling medications and allergies, etc..
- Placing orders into the system for physician including sending medications to pharmacy electronically
- Register and schedule patients in the IDX system
- Collected co-pays and procedure payments
- Obtain all records from outside source including disks with imaging from all facilities outside of Sentara system
- Specialize in burn wound care
- Schedule testing such as CT, MRI, Echocardiograms, Ultrasound, etc..
- Collect and label specimens properly and send it to the lab in a timely manor
- Coordinate surgery schedules at Sentara Hospitals and maintain calendars to ensure physician was where they needed to be
- Coding surgical procedures for billing and authorization purposes
- Placing orders into the system for physician including sending medications to pharmacy electronically
- Making Reminder calls 7, 3, and 1 day prior to surgery to make sure there are no questions and all instructions have been followed
- Coordinating joint surgeries with other specialty surgeons
- Liaised between the physician, hospital, and patient to make sure all testing is complete prior to surgery
- Ordering equipment/implants for surgeries
- Collecting Care Credit to pay for procedures
- Preparing quotes for surgical procedures
- Scheduling appointments with other offices
- Sending internal and external referrals electronically
- Training others to send internal and external referrals electronically
- Registering NEW patients in the office and scheduling them with the appropriate physician
- Sending all records to physicians during transitioning of care
- Obtaining all external records
- Scanning all records into the system
Education
Degree of Medical Assistant - Medical Assistant
Tidewater Tech
Newport News, VA01.2005
Skills
- Facilitate Insurance Authorization Processes
- Obtain pre-certifications for diagnostic testing
- Process orders, schedule appointments
- Complete referral tasks
- Very detailed
- Great with follow up
- Eager to learn new things
- Patient Care Coordination
- Patient Communication
- Patient scheduling abilities
Accomplishments
- Employee of the Month
- 10 year Achievements
Certification
- Certified Clinical Medical Assistant-Certification number: L8Z8B3S3
References
References available upon request.
Timeline
Advanced Medical Support Assistant
Hampton VA Medical Center
05.2023 - Current
Certified Medical Assistant
Eastern Virginia Medical School
06.2011
Farm Fresh
08.2004 - 11.2006
- Certified Clinical Medical Assistant-Certification number: L8Z8B3S3
Degree of Medical Assistant - Medical Assistant
Tidewater Tech
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