Shermikia Lemon
Oak Ridge,NC
Summary
Results-oriented Client Relationship Manager offering 5 + years of experience in a sales and service roles. Employing voice of the client (VOC) expertise to drive top-quality customer experience and satisfaction. Outstanding communicator excelling at building and retaining long-term relationships.
Overview
14
14
years of professional experience
Work History
Client Relationship Manager
PayTel Communications
USA
01.2022 - Current
- Identify factors across all revenue producing services and work with clients to bring resolution to problems in a timely manner
- Monitor and maintain communication with clients and create strategic plan for client agreements
- Key contributor to client retention, establishing personal commitment, responsiveness and relationships
- Serve as client advocate by working with internal teams to ensure client needs are understood and met
- Maintain accurate product knowledge, understanding client behaviors and industry trends to successfully meet client needs.
Learning and Development Specialist
PayTel Communications
USA
01.2020 - Current
- Partnering with the Instructional Designer, develop and implement training material and documentation for Pay Tel products, policies, and procedures
- Facilitate training in a classroom and virtual environment for both internal and external customers
- Develop and implement a variety of presentations
- Review and test new software and products prior to release
- Assist with the development and maintaining client and existing clients
- Responsible for administrative tasks related to tracking training efforts and outcomes.
Corporate Trainer
Balancing Life’s Issues
USA
01.2014 - 01.2023
- Collaborate with management to identify company training needs
- Schedule appropriate training sessions
- Oversee and direct seminars, workshops, individual training sessions, and lectures for several Fortune 500 companies
- Plan and implement an effective training curriculum
- Supervise training budgets
- Prepare hard copy training materials such as module summaries, videos, and presentations
- Train and guide new employees
- Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
Director of Student Services
Health and Style Institute
Greensboro, NC
01.2015 - 01.2016
- Applied effective sanctions that emphasize education, citizenship development and responsible behavior
- Counseled students and helps to provide solutions to common issues, which may otherwise diminish attendance and progress rates, resulting in retention, student satisfaction, and maximized graduation rates
- Worked with the Executive Director with the implementation of policies, procedures, and updates as they relate to the educational support areas
Sr. Healthcare Consultant
LabCorp
Greensboro, NC
01.2010 - 01.2014
- Facilitated strategic goals and ethical standards, assess and implement long-term and short-term goals financially using insurance carrier’s guidelines and standards
- Monitored health information procedures ensuring high quality standards of documentation, ethical practice, confidentiality
- Researched and analyzed CMS 1500 claims interpreting reason for denials, referencing policies
Education
Master of Arts - Peace and Conflict Studies
University of North Carolina-Greensboro
01.2014
Bachelor of Science - Business Administration
Winston-Salem State University
01.1999
Skills
- Opportunities Identification
- Problem-solving aptitude
- Client Needs Assessment
- Customer Engagement
- Contract Negotiation
- Business Analysis
- Client service-driven
- Presentation Development
- Relationship building and management
- Sales
- Client Retention Strategies
- Account Management
- Account Updates
- Sales proficiency
- Training programs
- Training and mentoring
- Customer Relations
Honors Organizations Committees
- Junior League of High Point - Member
- United Way - Women United Leadership Team
- Women’s Resource Center - Conflict Resolution Facilitator and Trainer
- Delta Sigma Theta Sorority, Incorporated
- The Queen’s Foundation - Volunteer
- JDRF International - Contributor
Leadership Professional
20 plus years of analytical and content experience driving project management in complex matrix organizations. Team player with the reputation of driving results. Highly motivated thought leader with exceptional analytical ability and talent for leading multi-functional projects.
Timeline
Client Relationship Manager
PayTel Communications
01.2022 - Current
Learning and Development Specialist
PayTel Communications
01.2020 - Current
Director of Student Services
Health and Style Institute
01.2015 - 01.2016
Corporate Trainer
Balancing Life’s Issues
01.2014 - 01.2023
Sr. Healthcare Consultant
LabCorp
01.2010 - 01.2014
Master of Arts - Peace and Conflict Studies
University of North Carolina-Greensboro
Bachelor of Science - Business Administration
Winston-Salem State University
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