Shermin Romeo
Staten Island
Summary
Professional with proven track record in managing dental office operations, ensuring efficient workflow and high patient satisfaction. Skilled in team collaboration, adapting to changing needs, and driving results. Expertise in scheduling, billing, and maintaining compliance with healthcare regulations. Known for strong leadership, reliability, and effective communication.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dental Office manager
Dr.Yevgeny Pisarevsky
05.2018 - Current
- Retrieve explanation of benefits/payments and checks from various systems as noted and post the payments.
- Work with a follow-up team to assure all payments and denials have been posted to accounts accurately via the work queue.
- Input all cash received into the cash log spreadsheet.
- Upload reports from assurance webpage to determine what insurance payments have been received daily.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Dental Office Manger
Dr.Serge Kupetz D.D.S
09.2003 - 02.2018
- Retrieve correspondence and EOBs from lockbox and post payments and/or denial
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Batch EFT & over-the-counter payment for posting
- Management of all financial aspects of a practice
- Implementing procedures and policies
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Education
High School or Equivalent -
Skills
- Billing
- Treatment Planning
- Dental software proficiency
- Schedule management
- Dental office management
- Patient scheduling
- Patient relations
- Payment plans
- Office administration
- Payroll
- Data Entry
- Scheduling
- Dental Office Experience
- Superb communication abilities, knowledge of researching and analyzing data, problem solving, resolution specialist, reliable, dependable, flexible and hard working
- Dental system: Kodak software and Dentrix
- Knowledge of ADA codes and insurance policies and dental terminology
Certification
Drivers License
Timeline
Dental Office manager
Dr.Yevgeny Pisarevsky
05.2018 - Current
Dental Office Manger
Dr.Serge Kupetz D.D.S
09.2003 - 02.2018
High School or Equivalent -
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