SHERMINE Y. JONES
Richmond,VA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Accounts Payable Researcher
Owens and Minor
01.2020 - 01.2023
- Analyzed multiple data file formats from the Suppliers using multiple software applications to create dispute exposure analytics to mitigate exposure
- Collaborated with Suppliers, Supply Chain Management and O&M Distribution Centers to monitor, document, resolve or escalate statement disputes
- Lead conference calls or on-site meetings with supplier partners to resolve issues and to develop process improvement
- Resolved discrepancies in a timely and fiscally responsible manner to ensure the attainment of supplier funding that is tied to Accounts Payable targets
- Developed and prepared daily, weekly, monthly, quarterly and year-end reports used for reconciliation and reporting the ledger impact of potential exposure or loss of income
- Presented the reports to management.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
Collection Representative
Dept of Taxation
01.2013 - 01.2020
- Collect delinquent taxes from individuals and businesses
- Verify tax liability, and clarify state tax laws
- Resolving accounts through in-bound call center environment
- Providing excellent customer service skills to communicate with difficult debtors
- Handling confidential taxpayer information
- Setting up payment plans
- Assisting taxpayers with online payments for individual and business taxes
- Explaining Lien procedures and preparing Lien adjustments for wage and bank Liens
- Review bank statements, pay stubs, and court documents
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Negotiated to collect the balance in full.
Debt Setoff Clerk
Dept of Taxation
01.2009 - 01.2013
- Assisting over 900 participating agencies and taxpayers
- Explaining and guiding agencies through the debt setoff process
- Handles high volume telephone calls in a production environment
- Responds to routine inquiries regarding vendor and individual Setoff questions from taxpayers and claimant agencies
- Resolve tax claims by applying or releasing funds at the request of the taxpayer, Customer Service, Collections, Department of Accounts or a Supervisor.
Education
High School Diploma -
Henrico High School
Richmond, VA1995
Skills
- Microsoft Office
- Proficient in Lotus Notes, IRMS/Advantage Revenue Tax System, Merlin, Taxi, Image Retrieval, CARS, CACSG, Siebel
- Maintaining Accounting Ledger
- Past Due Account Management
- Customer Care
- Bill Payment and Recordkeeping
- Customer Satisfaction
- Operational Efficiency
- Evaluating Open Accounts
- Financial Compliance
- Expense Report Preparation
- External Audits
Certification
- Lotus Notes
- IRMS Advantage Revenue
- Tax Systems
- Merlin
- Taxi
- Image Retrieval
- CARS
- CACSG
- Siebel
Timeline
Accounts Payable Researcher
Owens and Minor
01.2020 - 01.2023
Collection Representative
Dept of Taxation
01.2013 - 01.2020
Debt Setoff Clerk
Dept of Taxation
01.2009 - 01.2013
High School Diploma -
Henrico High School
- Lotus Notes
- IRMS Advantage Revenue
- Tax Systems
- Merlin
- Taxi
- Image Retrieval
- CARS
- CACSG
- Siebel
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