Shermonique Batiste
Las Vegas,NV
Summary
Dynamic Customer Service Representative with extensive experience at Co Part, excelling in payment processing and client interactions. Recognized for exceptional active listening and critical thinking skills, ensuring customer satisfaction and efficient operations. Proven ability to manage multiple tasks while maintaining organization and attention to detail in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Co Part
09.2021 - 01.2022
Processing payments
Updating vehicle notes
Filing documents and processing mail
Contacting clients or vehicle pick up
Interacting face to face
Facilitating titles for customers
Customer Service Representative
Titan Towing
05.2020 - 09.2021
Vehicle release
Process payments
Dispatcher
Phones
Customer Service Representative
Sitel
06.2019 - 05.2020
Greeted customers in professional manor
Investigate unauthorized transactions
Process debit/credit card payments
Process refunds
Help customers locate specific products
Operations Assistant
Pinnacle Trasportation
01.2017 - 06.2019
Assisted with dispatch
Made appointments for freight deliveries
TSA Trainer
Managed international flights for freight
Processed damaged Freight
Operations Assistant
OnTrac
12.2005 - 01.2017
Managed driver`s routes
TSA trainer
Processed all New Hire paperwork
Provided several daily reports to managers
Managed all employee/drivers files
Conducted pre audits for facility
Processed lost/missing/damaged freight
Managed the company/employees alone on Saturday's
Dispatcher
Quality Towing
03.2012 - 10.2013
Dispatch
Data Entry
Filimg
Education
High School Diploma -
Valley High School
Las Vegas, NV06-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Reliable
- Organized/detailed
- Multi-tasking
Timeline
Customer Service Representative
Co Part
09.2021 - 01.2022
Customer Service Representative
Titan Towing
05.2020 - 09.2021
Customer Service Representative
Sitel
06.2019 - 05.2020
Operations Assistant
Pinnacle Trasportation
01.2017 - 06.2019
Dispatcher
Quality Towing
03.2012 - 10.2013
Operations Assistant
OnTrac
12.2005 - 01.2017
High School Diploma -
Valley High School
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