Shermura Anderson
Byron,GA
Summary
Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Core Technology Technician 2
Cox Communications
Macon, GA
10.2024 - Current
- Troubleshot and repaired fiber optic systems.
- Tracked inventory levels of tools, parts, and supplies used in job sites.
- Installed, terminated, spliced and tested fiber optic cables.
- Built out new fiber runs for customer connections.
- Provided technical support to customers regarding their fiber optic needs.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Communicated with customers to access work areas and explain work.
- Installed, set up, and repaired devices and system components.
Core Technology Tech 1
Cox Communications
Macon, GA
10.2023 - 10.2024
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Resolved issues related to faulty connections or poor signal strength.
- Participated in team meetings to discuss project progress and upcoming tasks.
- Repaired damaged cables caused by weather conditions or improper handling.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
Installer/Technician
Dish Network Inc
Macon, GA
04.2018 - 06.2023
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Laid out cabling plans and ran through buildings to desired locations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Installed satellites and ran cable to necessary locations
- Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
- Conducted diagnostic tests to assess wire, part and system malfunctions.
Machine Operator
Perdue Farms Inc
Perry, GA
04.2016 - 04.2018
- Prepared machine for production processes by equipping with required tools and parts.
- Monitored and observed production line to watch for pile-ups and jams.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
General Labor
Perdue Farms Inc
Perry, GA
06.2015 - 04.2016
- Kept working environment clean and well-organized to promote efficiency and minimize waste.
- Maintained optimal personal and team protections by following safety protocols and procedures when operating equipment and using sharp tools.
- Inspected bags of frozen chicken to ensure that it was free of foreign materials.
- Stacked boxes of frozen chicken on pallets in organized way and labeled each box with date and time.
Material Handler
Kohls Distribution Center
Macon, GA
08.2013 - 11.2015
- Loaded completed orders on pallets according to delivery numbers.
- Observed inventory allocation to maintain material needs and production deadlines.
- Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
- Logged unit quantities and entered data into inventory database.
- Unloaded cargo from trucks with mechanized equipment.
Laborer
Mid State Pools and Spas Inc.
Dublin, GA
05.2011 - 10.2012
- Completed variety of physical labor tasks.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Mixed, poured, and spread concrete, asphalt gravel and other materials.
Education
GED -
Heart of Georgia Technical College
Skills
- Component Repair
- Service Calls
- System Repair
- Configuring Equipment
- Vehicle Maintenance
- Diagnosing Issues
- Instructing Customers
- Installing Equipment
- Educating Customers
- Troubleshooting and Diagnosis
- Equipment Installation
- Trench Digging
- Records Management
- Writing Reports
- Safety Practices
- Navigational Systems and GPS
- Loading and Unloading
- Vehicle Inspections
- Inclement Weather Driving
- Valid Driver's License
- City and Non-City Driving
- Clean Driving Record
- Safety Protocols
- Equipment Monitoring
- Customer Service
- Problem-Solving
- Pallet Jack and Hand Truck Operation
- Cable Pulling
- Product and Service Sales
- Reliable and Punctual
- Material Handling
- Inventory Tracking
- Computer Skills
Accomplishments
Georgia Work Ready Certified Bronze Level
Timeline
Core Technology Technician 2
Cox Communications
10.2024 - Current
Core Technology Tech 1
Cox Communications
10.2023 - 10.2024
Installer/Technician
Dish Network Inc
04.2018 - 06.2023
Machine Operator
Perdue Farms Inc
04.2016 - 04.2018
General Labor
Perdue Farms Inc
06.2015 - 04.2016
Material Handler
Kohls Distribution Center
08.2013 - 11.2015
Laborer
Mid State Pools and Spas Inc.
05.2011 - 10.2012
GED -
Heart of Georgia Technical College
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