Shern'a Bonner
Clute
Summary
Dynamic professional with extensive experience in customer service and team leadership at Texan Credit Corp. Proven ability to enhance operational efficiency and accuracy in cash handling. Skilled in decision-making and problem-solving, fostering positive relationships that drive repeat business and improve overall performance. Committed to creating a safe and organized environment for customers and staff alike.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Texan Credit Corp.
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Dillards Department Store
10.2017 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Personal Assistant
Bells Construction Company
06.2015 - 10.2017
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Assistant Manager
Burger King
08.2012 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associates - Criminal Justice
University of Phoenix
Tempe, AZ08-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
Texan Credit Corp.
08.2023 - Current
Sales Associate
Dillards Department Store
10.2017 - 08.2020
Personal Assistant
Bells Construction Company
06.2015 - 10.2017
Assistant Manager
Burger King
08.2012 - 06.2014
Associates - Criminal Justice
University of Phoenix
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