SIMON O. HERNANDEZ
Operations Manager
Ridgewood,TX
Summary
OBJECTIVE - To utilize business development/sales skills to a progressive organization where these skills can make a significant impact on the bottom line while maintaining customer service a PRIORITY while training and developing new skills. SUMMARY -Over 10 yrs. Experience in Providing Banking/Finance staff with training and instruction in the following applications: Policies and Procedures, Regulatory and Compliance, Leadership skills, and Mortgage Skills. Provides training in relevant forms and procedures. Smart professional with talents in planning, budgeting and forecasting. Reliable Finance Manager focused on KPI oversight and mentoring employees in data processes.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Mortgage Processing Manager
SOG Processing aka Jackson Henry
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Recruited, interviewed, hired and trained 7+ employees and implemented mentoring program to promote positive feedback and engagement.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported Branch Manager with special projects and additional job duties.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions
Operations Manager
FedEx Ground HUB
03.2019 - Current
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
Mortgage Loan Officer
CMG Financial
10.2004 - 10.2018
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
Production Manager/ Trainer
HomeBridge Financial Services
04.2016 - 11.2017
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Production Manager/ Trainer
First Choice Loan Services, LLC
02.2014 - 04.2016
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Wells Fargo & Company, HMC
05.2004 - 10.2013
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Production Manager/ Trainer
JP Morgan Chase
08.1997 - 04.2004
- Develop and implement sales strategies, forecasting and reports as necessary
- Recruit new hires and train qualified loan officers and directors training programs relative to sales techniques, product and technical requirements.
Education
BBM w - psychology
University of Phoenix
Tempe, AZ07.2007
Skills
- Mortgage staff with training and instruction in following applications: Encompass, Citrix, Lynx, Encompass interfaces, Policies and Procedures, Regulatory and Compliance, Leadership skills, and Mortgage Skills
- Analyze detailed financial and credit data, matching customer needs with appropriate loan program and level of risk
- Plans and implements training schedule, including room setup and necessary training materials Develop alternate training methods such as computer-based training
- Professional Training:
- Leadership & Team Building, Tax Analysis, Microsoft Windows, Word, Excel, Power Point, Outlook, Operational Training, Residential Lending, Indirect/Direct Lending
- Prioritizing and Planning
- Time Management
- Service-Oriented
- Risk Assessment
- Goal Setting
- Team Building Leadership
- Strategy Development
- Staff Training
- Staff Management
- Workflow Planning
- High-Pressure Environments
- Policy and Procedure Implementation
- Mergers and Acquisitions Knowledge
- Quality Assurance and Control
- Business Administration
- Team Leadership
- Employee Relations
- Finance Understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14-30 staff members.
Certification
2018/2019 NAHREP North Houston Vice President
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Operations Manager
FedEx Ground HUB
03.2019 - Current
Production Manager/ Trainer
HomeBridge Financial Services
04.2016 - 11.2017
Production Manager/ Trainer
First Choice Loan Services, LLC
02.2014 - 04.2016
Mortgage Loan Officer
CMG Financial
10.2004 - 10.2018
Wells Fargo & Company, HMC
05.2004 - 10.2013
Production Manager/ Trainer
JP Morgan Chase
08.1997 - 04.2004
Mortgage Processing Manager
SOG Processing aka Jackson Henry
BBM w - psychology
University of Phoenix