Shernard Heath
Denver,CO
Summary
Experienced Crew Chief Restoration Technician with over 10 years in managing and executing restoration projects. Skilled in leading teams, overseeing restoration processes, and ensuring high-quality results. Proficient in assessing damage, developing restoration plans, and coordinating with clients and insurance companies. Strong problem-solving abilities and a commitment to delivering exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Water Restoration Crew Chief
Dry Time Restoration
Bristow, VA
05.2024 - 06.2024
- Managed team according to company standards and compliance requirements.
- Trained team members on key roles to maintain flexibility.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance.
- Inspected damaged properties and contents to prepare job action plan.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Leveraged latest techniques and equipment to complete damage mitigation and restoration to highest standards.
- Completed tear-down of existing structures and prepared for new construction.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Collected payments and discussed results of work with customers.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Antimicrobial to effectively prevent mold growth.
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Safely and effectively handled wide range of cleaning products and solutions.
Water Restoration Crew Leader
Spartan Emergency Water Removal
Fredericksburg, VA
03.2020 - 05.2024
- Trained team members on key roles to maintain flexibility.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Inspected damaged properties and contents to prepare job action plan.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Completed tear-down of existing structures and prepared for new construction.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Antimicrobial to effectively prevent mold growth.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
Water Restoration Technician
Servpro
Manassas, VA
11.2018 - 03.2020
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Completed tear-down of existing structures and prepared for new construction.
- Inspected damaged properties and contents to prepare job action plan.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Collected payments and discussed results of work with customers.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Antimicrobial to effectively prevent mold growth.
Supervisor/Bartender/Lead Banquet Server
Marriott Hotel
Newport News, VA
03.2016 - 09.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Education
High School Diploma -
Marcus Garvey High
St. Ann, Jamaica 07.1999
Skills
- Team Leadership: Proven ability to lead and motivate teams to achieve project goals efficiently
- Restoration Techniques: Expertise in water, fire, and mold damage restoration
- Project Management: Skilled in planning, scheduling, and overseeing restoration projects from start to finish
- Customer Service: Excellent communication and interpersonal skills to interact with clients and address their needs
Certification
- IICRC Certification: Water Damage Restoration (WRT)
Timeline
Water Restoration Crew Chief
Dry Time Restoration
05.2024 - 06.2024
Water Restoration Crew Leader
Spartan Emergency Water Removal
03.2020 - 05.2024
Water Restoration Technician
Servpro
11.2018 - 03.2020
Supervisor/Bartender/Lead Banquet Server
Marriott Hotel
03.2016 - 09.2018
High School Diploma -
Marcus Garvey High