Shernell Shobey

· Creates and maintains an environment that translates the mission of eliseo into actions that are conducive to the maximum well-being of the residents served.

· Assures that department services are of appropriate quality and are consistent with eliseophilosophical principles.

· Facilitates coordination among all departments & divisions of eliseo in delivery of services.

· Ensures consistent action is taken by all employees, volunteers, and visitors to comply with HIPAA security/privacy regulations regarding confidential patient records and information.

· Provides oversight of the Life Enrichment and Wellness activity programming, to include entertainment, art, travel, cultural, wellness and educational activities and engages resident participation.

· Insures the eliseoin-house channel content is current and timely.

· Develops, administers, and monitors budgetary operations and investigates discrepancies from established budget.

· Actively coordinates eliseo efforts to positively impact department employees and residents through resident social, wellness, and safety programs.

· Directs the preparation of a variety of reports to help analysis progress, identify trends and outcomes of resident-centered programs.

· Develops, recommends, and implements policies and procedures as may be required to enhance the well-being of residents and employees.

· Administers resident problem resolution processes, taking necessary action to control or eliminate the recurrence of complaints, concerns, and problems by maintaining ‘open door’ policy for residents and families and follows up in appropriate manner.

· Interacts with Federal, State & local government agencies that impact services, programs, and licensing.

· Reports to appropriate personnel on changes in Resident’s health conditions, attitude, and mobility.

· Represents eliseoat professional, health and community organizations, promoting positive public relations.

· Participates in eliseointernal committees as well as other committees designated by the CEO.

SUPERVISORY RESPONSIBILITIES

Manages directors and coordinators who oversee department staff and resident programming and is responsible for the overall direction, coordination, and evaluation of the departments. Carries out supervisory responsibilities in accordance with eliseo policies, procedures, and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Managed daily operations of activity program including assessments & evaluations.
• Coordinated with nurses, social worker, dietary and occupational rehab to develop care plans for patients with dementia, schizophrenia, bi-polar and manic depressive disorders.
• Gathered information from families and social services agencies to inform development of activity plans
• Developed, planned and implement activities
• Special Events
• Supervised team of 3
• Volunteer Coordinator
• Coordinated the scheduling of facilities, maximizing usage while minimizing conflicts between user groups.
• Participated in training and development programs to maximize opportunities for self-development.
• Ensured compliance with local, state, and federal regulations related to recreation programming, facilities, and safety standards.
• Fostered a positive work culture among employees through team-building exercises, professional development opportunities, and transparent communication practices.
• Developed annual budgets and provided monthly reports to efficiently use financial resources.
• Assisted residents with problems or complaints and completed administrative tasks.

• Supervises the Activities, Maintenance & Housekeeping Departments
• Manages Health Services & Marketing Departments.
• Completed Medicaid & Bond training working with DSHS case managers to help clients through the Medicaid process.
• Assist with the day to day operations of 145 unit community, to include independent living, assisted living & memory care.

• Achieved the highest possible net operating income by implementing cost control and
• Monitored and documented all income, including delinquencies
• Managed day-to-day activities involving tenants, subcontractors and property management
• Wrote clear and concise owner's reports based on findings from quarterly financial s
• Oversaw scheduling and the budgeting process
• Handled customer complaints personally to verify they were properly handled
• Worked with the owners to identify, develop and achieve community goals and objectives
• Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation