Shernette Swire-Wilson
Queens,New York
Summary
Knowledgeable and dedicated customer service professional with extensive experience in ministry of national security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative, Police Officer
Ministry Of National Security
01.2006 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Answered emergency calls for help from citizens and business owners.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Human Resources Management
Oxford Graduate College
King Meadows, Osney Mead, U.K06.2023
No Degree - Accounting And Management
Oxford Graduate College
Kings Meadow, Osney Mead, Oxford, U. K02.2023
No Degree - Human Resources Management
Penn Foster Career School
Scranton, PA06.2019
No Degree - Computer Literacy
Northern Caribbean University
Manchester, Jamaica W.I01.2014
No Degree - Supervisory Management
Northern Caribbean University
Manchester, Jamaica W.I06.2013
Skills
- Report Preparation
- Time Management
- Microsoft Windows
- Filing
- Active Listening
- Customer Relations
- Microsoft Word
- Order Fulfillment
- Administrative Support
- Strong Analytical and Problem-Solving Skills
- Customer Service
- Understanding Customer Needs
- Training Development Aptitude
Timeline
Customer Service Representative, Police Officer
Ministry Of National Security
01.2006 - 03.2019
No Degree - Human Resources Management
Oxford Graduate College
No Degree - Accounting And Management
Oxford Graduate College
No Degree - Human Resources Management
Penn Foster Career School
No Degree - Computer Literacy
Northern Caribbean University
No Degree - Supervisory Management
Northern Caribbean University
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