Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shernice Berahzer

Jacksonville,Florida

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

17
17
years of professional experience

Work History

Assistant Manager

SecureSpace Self
01.2024 - Current
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Inspected common areas for cleanliness
  • Posted policies and rules in common areas for tenant review.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.

Assistant Manager

Clarks Shoes
09.2023 - 02.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Created and maintained safe and secure work environments for employees.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

5 Below
04.2023 - 09.2023
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Human Resources Lead

Belk
06.2021 - 04.2023
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
  • Educated employees on company policy and kept employee handbook current.
  • Directed hiring and onboarding programs for over 40 new employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Assisted with writing job postings and job descriptions for boards.
  • Developed and monitored employee recognition programs.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Store Manager

Famous Footwear
11.2007 - 03.2020
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

High School Diploma -

Hillcrest High School
Jamaica, NY
06.2007

Skills

  • Task Delegation
  • Operations Management
  • Cost Reduction
  • Employee Scheduling
  • Recruiting and interviewing
  • Customer Relations
  • Money Handling
  • Performance reviewing
  • Staff Management
  • Business Administration
  • Retail Operations
  • Staff Training and Development

Timeline

Assistant Manager

SecureSpace Self
01.2024 - Current

Assistant Manager

Clarks Shoes
09.2023 - 02.2024

Store Manager

5 Below
04.2023 - 09.2023

Human Resources Lead

Belk
06.2021 - 04.2023

Store Manager

Famous Footwear
11.2007 - 03.2020

High School Diploma -

Hillcrest High School

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Shernice Berahzer