SHERNINA M. CARTER
Horn Lake,MS
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approaches. Recognized a as driven, dedicated, and hardworking leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also operates as an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success, and dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Operations Administrator
HBG Design
08.2021 - Current
- Maintain calendars and schedules for Executive Department Leaders and provide technical support in day-to-day operations
- Create and distribute new hire onboarding materials in addition to executing various new hire processes and procedures
- Manage internal communications system and databases for Marketing and Human Resources purposes
- Generate monthly reports to complete month-end reports for departmental expenditures to reconcile expenses
- Oversee departmental purchasing and coordinate product distribution for internal and external stakeholders
- Organize and execute various events as such as internal luncheons, social gatherings, business meetings, and speaking engagements for Executive Department Leaders
- Assist Human Resources personnel implementing and executing various employee benefit, incentive, and engagement programs
- Execute various recruitment procedures including external job board posting and monitoring, application review, and schedule onboarding meetings and mandatory screenings
- Coordinate and verify domestic and international travel for Executive Department Leaders as well as ensure all logistical aspects of conferences and tradeshows are executed and completed
- Create and edit company-wide forms and documents
- Evaluate current operational practices and suggest improvement strategies
- Maintain employee files and other organized filing systems
Executive Administrative Assistant/Engagement and Outreach Coordinator
Penn National Gaming
06.2018 - 08.2020
- Coordinated appointments and meetings and managed calendars and schedules for 17-person Executive Board
- Produced Executive presentations and other management-level reports
- Designed and distributed internal communication as such as monthly newsletter, event flyers, and memos
- Managed the development and implementation of Team Member recognition initiatives valued across the organization
- Supported HR initiatives to develop and oversee engaging communication to increase social activity and provide performance update events including monthly celebrations and other annual events
- Developed strategies to streamline and improve office procedures
- Established and oversaw the Engagement Committee (internal and external) and the Executive Charitable Contributions Committee
- Maintained a calendar of outreach activities, including community events, job fairs, and other communication opportunities
- Prepared an annual budget for internal and external activities
- Scheduled regular outreach exhibitions in the community to educate Team Members on community responsibility
- Assisted in the organization of special events, including appreciation events and other fundraising initiatives
- Planned and executed various Team Member and Community Events as such as Cancer Survivors Luncheon, Annual Star Performer Banquet, and monthly Leadership Luncheons
- Collected, prepared, distributed monthly financial data for Profit and Loss Reviews
- Reconciled monthly departmental expenses and generated reports for Executive Board review and approval
- Property-wide Safety Committee Member responsible for increasing awareness of safe workplace practices to supervisors, managers and Team Members to promote ongoing discussion
Executive Secretary
Tunica County School District
06.2012 - 06.2014
- Acted as CEO's designee to conduct final approval of all requisitions in expending the organization's $35 million operating budget
- Composed weekly budget reports detailing encumbered funds for each budget within the organization
- Composed daily confidential and time-sensitive correspondence
- Managed logistical support for CEO and Board of Directors to include travel plans, itineraries, and agendas
- Developed and distributed monthly meeting notices, agendas, materials, and minutes for Board of Directors Meetings in accordance with the Open Meetings Act detailed in MS Codes 25-41-1 through 25-41-17
- Created, edited, drafted, and posted jobs internally for five days prior to external posting, per Board policy
- Collaborated with Human Resources Manager and Chief Financial Officer to vet, redevelop, and manage recruitment plans and strategies
- Managed the Superintendent's Leadership Team and Advisory Council weekly and monthly in coordinating the CEO's outreach activities with internal and external stakeholders
- Reviewed and updated company policies monthly and maintained policy database
- Edited and completed first drafts for daily written communications from the CEO to internal and external stakeholders
- Orchestrated successful conferences and associated travel for speakers and attendees
- Marketed the organization through webpage, District Dispatch newsletter, and daily Facebook and Twitter posts
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Recruited potential job candidates by attending job fairs at local colleges and universities
- Edited and distributed a weekly organizational newsletter publication, District Dispatch, to nearly 400 employees
Assistant Manager
Holliday's Fashions
01.2005 - 11.2007
- Hours/Week)
- Assisted and provided support in coordinating quarterly activities with the company's objectives and assisted monthly in-store promotions and merchandising programs
- Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
- Facilitated monthly training and feedback to ten sales associates and four key holders as Manager on Duty
- Analyzed and maintained operational records, including daily transaction documents, sales reports, and loss summaries
- Developed employee work schedules and finalized, transmitted, and processed weekly time and attendance records for payroll
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Secured merchandise by implementing security systems and measures
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Education
Bachelor of Arts - Broadcast Journalism, Public Relations
University of Mississippi
05.2011
Skills
- Team Training
- Policy Development and Enforcement
- 5S Principles
- Prioritizing Workflows
- Oversee Administrative Functions
- Staff Support
- Accounts Payable and Accounts Receivable
- Hiring and Onboarding
Accomplishments
- Achieved 200% growth in internal engagement participation and activities through effectively helping with implementing new Human Resource initiatives
- Achieved 60-75% growth in internal departmental satisfaction
- Achieved 100% compliance with departmental budgets and record accuracy with internal audits
Timeline
Operations Administrator
HBG Design
08.2021 - Current
Executive Administrative Assistant/Engagement and Outreach Coordinator
Penn National Gaming
06.2018 - 08.2020
Executive Secretary
Tunica County School District
06.2012 - 06.2014
Assistant Manager
Holliday's Fashions
01.2005 - 11.2007
Bachelor of Arts - Broadcast Journalism, Public Relations
University of Mississippi