Sherod Rodgers

Customer service.

• Followed up with customers on outstanding requests or orders placed over the phone.
• Utilized problem-solving techniques to resolve complex customer inquiries.
• Verified customer accounts by obtaining additional information as needed.
• Maintained a professional attitude while handling difficult situations.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Took messages from callers and accurately relayed details to intended staff.

• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Created reports on customer feedback, complaints, and suggestions for management review.
• Developed and implemented strategies for providing excellent customer service experience.
• Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
• Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.

• Maintained accurate records of employee performance reviews.
• Created weekly work schedules for store personnel.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Prepared monthly reports on sales figures, expenses, profits.
• Recruited, trained and supervised new employees.
• Updated POS system with new products and promotional offers.
• Resolved customer complaints in a timely manner.
• Established customer service standards and monitored staff compliance.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.