Sherome Lewis
Herndon
Summary
Professional IT leader prepared to drive strategic technological initiatives and innovation. Proven track record of enhancing system efficiencies, cybersecurity, and infrastructure management. Strong focus on fostering team collaboration and aligning IT strategies with organizational goals. Adept at adapting to evolving business needs and leveraging technical expertise in areas such as network architecture, software development, and project management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Information Technology
Morgan Business Consulting
10.2021 - Current
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.
- Promoted employee skill development by creating targeted training programs that addressed both current needs and future technology trends within the industry.
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
- Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
- Implemented an effective data backup and disaster recovery plan to minimize potential losses due to unforeseen events or security breaches.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
- Championed best practices in information management while maintaining a focus on continuous improvement to drive operational excellence throughout the organization.
- Spearheaded the adoption of advanced analytics tools within the organization, enabling data-driven decision making and increased competitive advantage.
- Developed cross-functional relationships with other departments to better understand their technology needs and deliver tailored solutions that supported business objectives.
- Ensured seamless network connectivity between offices in different locations through proper planning and deployment of robust infrastructure solutions.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
- Implemented a robust IT governance framework that ensured compliance with industry regulations, reduced risks, and improved overall system security.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Fostered a culture of collaboration within the IT team through regular meetings, open communication channels, and cross-functional project engagements.
- Established performance metrics for the IT department to monitor progress against objectives, enabling continuous improvement initiatives.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
- Introduced agile methodologies for project management within the department, leading to faster development cycles and increased responsiveness to changing business needs.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Enhanced cybersecurity measures for the organization through regular system audits, vulnerability assessments, and employee training programs.
- Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
- Performed regular audits and tests of infrastructure and applications.
Senior Service Manager
Dataprise INC
01.2018 - 10.2021
- Provided on-site network management and support for assigned clients.
- Recommended technologies to enhance client environments proactively.
- Established and maintained networks, servers, and systems through design and troubleshooting.
- Configured MPLS networks, firewalls, and switches for optimal performance.
- Resolved DNS, DHCP, and routing issues promptly to minimize downtime.
- Designed networks based on client requirements and best practices.
- Managed Microsoft Intune and automated processes in Office 365 and Azure.
- Migrated data to SharePoint Online while configuring RDS farms in Windows Server 2016 and 2019.
- Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
- Increased client retention rates by proactively addressing concerns and resolving issues in a timely manner.
- Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.
- Optimized resource utilization by effectively scheduling robot execution during non-peak hours or idle time periods.
- Developed custom automation scripts to streamline repetitive tasks, resulting in increased productivity.
- Maintained up-to-date documentation of all automated processes, ensuring ease of knowledge transfer among team members.
- Strengthened security protocols within automated workflows through role-based access control implementation and regular vulnerability assessments.
- Collaborated with IT teams to ensure seamless integration of RPA solutions within the existing technology infrastructure.
- Oversaw vendor management efforts, negotiating favorable contracts terms while maintaining strong working relationships.
Senior Engineer
Digital Industry
01.2014 - 01.2017
- Managed backend systems and network issues for over 30 clients.
- Troubleshot DNS, DHCP, routing, and firewall issues efficiently.
- Designed LAN and WiFi networks tailored to client needs.
- Provided systems support across Windows, Mac, and Linux environments.
- Upgraded systems to Windows Server 2016 to enhance performance.
- Migrated clients to Office 365, improving collaboration tools.
- Installed and maintained SSL certificates to ensure security.
- Wrote, configured, and troubleshot scripts for automation.
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
- Enforced rules and regulations to keep working environment safe.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
- Determined equipment failure root cause and implemented solutions.
- Led critical negotiations with suppliers, securing high-quality materials at more favorable cost.
- Accelerated product development cycles by employing Agile methodologies and fostering a collaborative work environment.
- Reduced production downtime by developing maintenance plans and preventive measures.
- Developed high-quality engineering designs and plans to meet industry standards.
Systems Administrator Intern
Advantage Systems
01.2013 - 01.2014
- Resolved virus outbreaks by isolating and removing infiltrating malware swiftly.
- Enhanced SAP user interface, reducing data-entry time by over 15%.
- Provided comprehensive systems administration support for Windows servers and workstations.
- Executed regular system backups and recovery procedures to ensure data integrity.
- Addressed escalated help desk tickets promptly, delivering high-quality technical support.
- Facilitated onboarding for new employees by setting up workstations and provisioning accounts.
- Delivered Tier 2 and Tier 3 support for issue diagnosis and resolution.
- Tested software remotely and onsite to maintain server operational readiness.
Front Desk Reception/Security
ABM Services
01.2010 - 01.2014
- Addressed security and front desk concerns to ensure a safe environment.
- Interacted with clients for Epson America, fostering strong relationships.
- Troubleshot issues in Passage Point, P200 Pegasys, Windows 7, and Windows XP.
- Maintained Passage Point Global and P200 Pegasys systems for optimal performance.
- Managed a team of five employees, enhancing productivity and collaboration.
- Adapted quickly to new situations and challenges in fast-paced environments.
- Demonstrated ability to work independently while contributing to team objectives.
Security Guard
Southwest Patrol
01.2008 - 01.2010
- Maintained communication between residents and law enforcement. Cut crime by 5% in Norwalk Manor.
- Transcribed post orders
- Managed a team of 3 people
Leasing Consultant
Sunset And Vine
01.2007 - 01.2008
- Leased apartments in a fast past environment.
- Managed 300 apartment homes
- Conducted customer service
Sales Consultant
OC Marketing
01.2006 - 01.2007
- Conducted Business-to-Business sales
- Interviewed candidates
- Maintained payroll
PRIVATE FIRST CLASS (PFC)
United States Marine Corp
01.2002 - 01.2006
- Supervised and oversaw 5 privates dispensing fuels to several vehicles, meeting all critical deadlines such as several tours to Iraq
- Completed various military training courses including leadership, communication, and terrorism awareness
- Conducted preventive maintenance while providing team with up-to-date operation information
- LANCE CORPORAL
CORPAL
United States Marine Corp
01.2002 - 01.2006
- As a squad leader, led more than 75 Lance Corpals, PFCs, and Privates into combat while returning all individuals to safely
- Developed strategic plans to ensure safety of all team leaders and team members
Education
Bachelor of Science - Computer Information Systems (Network Admin Track)
ITT-Tech
Torrance, CA06.2015
Bachelor of Arts - Music Performance
University of Virginia
Charlottesville, VA05-2007
Skills
- Microsoft Windows environments
Server infrastructure management
VMware virtualization
Network configuration and management
Cisco routers and switches
Active Directory services
Domain name system (DNS)
Voice over IP (VoIP)
Wireless networking and VPNs
Firewall security solutions
Data backup strategies
Office productivity software
Cloud computing platforms
Remote access technologies - Technical support management
- IT infrastructure management
- IT asset management
- IT strategy alignment
- Machine learning
- Cybersecurity
- IT risk management
- Project management
- Data analytics
- Network administration
- ITIL framework
Accomplishments
• CCNA (Cisco® Certified Network Associate)
• Network +
• Security +
• Microsoft Certified Solutions Associate Office 365
• Fortinet Network Security Associate 2
• Python Certified (PCEP32.2)
• CISSP (Certified Information Systems Security Professional)
• ITLv4
• Microsoft Certified SharePoint Developer (2013)
• Microsoft Certified Azure Developer Assoicate
• Microsoft Certified Azure Fundamentals
• Microsoft 365 Certified Fundamentals
• Microsoft Certified Azure Data Engineer Associate
• Microsoft Certified Azure Network Engineer Associate
• Microsoft Certified Azure Security Engineer Associate
• Microsoft Certified Identity and Access administrator Associate
Certification
CCNA, Network +, Microsoft Certified Solutions Associate Office 365, Fortinet Network Security Associate 2,Python Certified (PCEP32.2) Certified Bulk Fuel Manager, Certified in Petroleum Management, Certified in Combat & Life Savings
Affiliations
- VFW
- NTHS
Languages
Japanese
Limited Working
Timeline
Director of Information Technology
Morgan Business Consulting
10.2021 - Current
Senior Service Manager
Dataprise INC
01.2018 - 10.2021
Senior Engineer
Digital Industry
01.2014 - 01.2017
Systems Administrator Intern
Advantage Systems
01.2013 - 01.2014
Front Desk Reception/Security
ABM Services
01.2010 - 01.2014
Security Guard
Southwest Patrol
01.2008 - 01.2010
Leasing Consultant
Sunset And Vine
01.2007 - 01.2008
Sales Consultant
OC Marketing
01.2006 - 01.2007
PRIVATE FIRST CLASS (PFC)
United States Marine Corp
01.2002 - 01.2006
CORPAL
United States Marine Corp
01.2002 - 01.2006
Bachelor of Science - Computer Information Systems (Network Admin Track)
ITT-Tech
Bachelor of Arts - Music Performance
University of Virginia
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