Sheron Bibangdia
SANANTONIO,TX
Summary
Dedicated nursing student with three years of customer service experience in healthcare environments. Expertise in communication, documentation, and problem-solving while ensuring confidentiality. Strong observation skills and professionalism foster effective teamwork, enhancing patient safety and care quality.
Overview
1
1
Certification
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Warehouse Associate
Amazon
San Antonio, TX
05.2026 - Current
- Maintain constant awareness of surroundings while working in a fast-paced, safety-focused environment.
- Followed strict safety protocols and company procedures, contributing to a safer workplace.
- Collaborated with team members to streamline operations and complete tasks on time.
- Demonstrate strong attention to detail while handling inventory and fulfilling customer orders.
- Adapt quickly to changing priorities while maintaining productivity and accuracy.
- Communicated effectively with supervisors and coworkers, facilitating prompt issue resolution.
Customer Service Representative
Aetna, a CVS Health
San Antonio, TX
08.2022 - 04.2026
- Assisted members by answering questions regarding healthcare benefits, claims, eligibility, and provider services.
- Utilized critical thinking to resolve complex member concerns while maintaining professionalism and empathy.
- Maintained high standards of customer satisfaction through compassionate communication and active listening.
- Documented customer interactions accurately and thoroughly using electronic systems.
- Collaborated with healthcare providers, insurance representatives, and internal departments to ensure timely resolution of issues.
- Protected confidential patient and member information in accordance with HIPAA regulations.
- Managed multiple tasks efficiently while working in a fast-paced healthcare environment.
Education
Bachelor of Science - Nursing
Galen College of Nursing
San Antonio, TX 04.2025 - 08.2026
Health Careers High School
San Antonio, TXSkills
- Attention to detail
- Time management and multitasking
- Computer proficiency (Microsoft Office, electronic systems)
- Electronic documentation and record accuracy
- Critical thinking and problem-solving
- Team collaboration
- Excellent verbal and written communication
- Patient observation and safety awareness
- HIPAA and patient confidentiality
- De-escalation and conflict resolution
- Compassionate patient-centered care
- Ability to remain focused during extended monitoring
Certification
- American Heart Association BLS / CPR / AED
Timeline
Warehouse Associate
Amazon
05.2026 - Current
Bachelor of Science - Nursing
Galen College of Nursing
04.2025 - 08.2026
Customer Service Representative
Aetna, a CVS Health
08.2022 - 04.2026
Health Careers High School