Sheron Bunn
Morrow,GA
Summary
Dynamic and results-driven professional with extensive experience in hospitality and healthcare. At Black Hat Entertainment, I enhanced customer retention through exceptional service and effective complaint handling. Skilled in task delegation and order accuracy, I consistently improved team performance and patient satisfaction, earning recognition for my compassionate approach and operational excellence.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Black Hat Entertaintment
3950 Jonesboro Road Forest Park Ga 30297
04.2022 - Current
- Supervised daily operations to ensure efficient service and high customer satisfaction.
- Trained and mentored new staff on menu knowledge and service standards.
- Developed and implemented training programs to enhance team performance.
- Conducted regular staff meetings to communicate updates and gather feedback.
- Maintained cleanliness and organization of dining areas in compliance with health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Nurses Aide
At Home Atlanta
1505 Lilburn Stone
03.2022 - 07.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Bathe Patients, Clean Bedrooms & Bathrooms For Sanitation
- Maintained cleanliness and safety of patient environments to prevent infections.
- Documented patient care accurately in medical records systems.
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Earned recognition from patients, families, and supervisors for consistently displaying compassion, attentiveness, and dedication towards improving overall patient experience and satisfaction.
- Assisted in patient mobility, improving their physical strength and independence with daily activities.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored vital signs and reported changes to nursing staff promptly.
Cashier
Family Dollar
2573 Gresham Rd SE Atlanta Ga #0316
07.2019 - 11.2021
- Processed customer transactions efficiently using point-of-sale system.
- Assisted in inventory management by restocking shelves and organizing products.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Monitored cash drawer for accuracy, ensuring proper handling of funds throughout shifts.
Education
No Degree - Nursing
Fayetteville Technical Community College
Fayetteville, North Carolina, NC01-2012
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Greeting and seating guests
- Theft procedures establishment
- Verbal and written communication
- Active listening
- Decision-making
- Excellent communication
- Reliability
- Multitasking
- Attention to detail
- Problem-solving
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waitress Supervisor
Black Hat Entertaintment
04.2022 - Current
Nurses Aide
At Home Atlanta
03.2022 - 07.2024
Cashier
Family Dollar
07.2019 - 11.2021
No Degree - Nursing
Fayetteville Technical Community College