SHERON P. WARDE
Jonesboro,USA
Summary
Dynamic professional with extensive experience at Delta Airlines, excelling in leadership and problem-solving. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and technology adaptability. Skilled in Microsoft Office and data entry, consistently delivering results in high-pressure environments. A self-starter committed to team success and continuous improvement. Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Cabin Experience Agent
Delta Airlines
Atlanta, Georgia
09.2023 - Current
- Customer Service Agent.
- Lead Agent.
- Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements.
- Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion.
- Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards.
- Service aircraft lavatories in accordance with current safety procedures.
- Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, crew rest areas, and cockpits.
Wheelchair Recovery Agent
UNIFI
Atlanta, Georgia
02.2023 - 09.2023
- Assist passengers with a smile and friendly face through arrival and check-in processes.
- Support for passengers with special needs.
- Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service complaints and problems.
- Direct passengers through Customs, Immigration.
- Stack wheelchairs in corals on specific concourses for the day ahead activities.
Assistant Manager
State of Georgia
, Georgia
08.2021 - 08.2023
- Oversaw operations and maintenance of Customer Service Center, ensuring efficient service delivery.
- Supervised daily activities of Driver Examiners, monitoring individual and team performance.
- Facilitated onboarding and training for new Driver Examiners to enhance team effectiveness.
- Coordinated recruitment processes, ensuring compliance with local, state, and federal regulations.
- Managed payroll records utilizing Kronos system, adhering to State of Georgia policies.
- Streamlined customer service inquiries, maintaining professionalism in all interactions.
- Implemented organized filing systems to ensure accurate maintenance of employee records.
- Collaborated with management to resolve human resource issues efficiently.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Operations Coordinator/Dispatch Supervisor
Delta Global Services
Atlanta, Georgia
07.2018 - 08.2021
- Coordinated operational performance including safety, security, compliance, and customer service.
- Continued established training and ensured proper development of new agents.
- Identified and resolved various passenger issues to recover passenger satisfaction.
- Served as a liaison between departments, managers, supervisors, and employees.
- Compiled information and submitted flight reports to management.
- Performed general office and administrative duties.
- Supervised and managed day to day functions of approximately 60 employees.
- Monitored and enforced safe working habits in accordance with OSHA/TSA/DOT/USPS regulations.
- Established and maintained effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
- Scheduled and dispatched employees to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and computers.
- Provided hourly operation reports to managing teams.
- Mentored and counseled duty agents as needed.
- Prepare documents for new hire onboarding packages, assisted with new employee interviews and data collection and drug tests.
Senior Ambulatory Business Specialist
Broward General Community Hospital
Florida
07.2016 - 04.2018
- Processed patient insurance eligibility and authorization.
- Insurance claims and billing processing.
- Scheduled and registered patients.
- Data entry and record keeping of patient records.
- Performed front office customer service.
- Problem solving and patient complaints.
- Assisted manager with non-compliant issues.
- Microsoft Excel and Word processing of patient’s records.
- Cashier duties - bank reconciliation, daily check register.
- Weekly reports to management and Director.
Education
Executive Diploma - Management
Centre for Management Development
Barbados01.2004
Administrative Secretary Certificate -
University of the West Indies, School of Continuing Studies
Barbados01.2001
High School General Certificate -
Ministry of Education
St. Kitts01.1981
Skills
- Leadership
- Problem Solving
- Teamwork
- Microsoft Office
- Technology Adaptability
- Self-Starter
- Written Communication
- Verbal Communication
- Stress Management
- Time Management
- Data entry
- Office administration
References
References furnished upon request.
Professional Associations And Certifications
Notary Public – State of Georgia
References
References available upon request.
Timeline
Cabin Experience Agent
Delta Airlines
09.2023 - Current
Wheelchair Recovery Agent
UNIFI
02.2023 - 09.2023
Assistant Manager
State of Georgia
08.2021 - 08.2023
Operations Coordinator/Dispatch Supervisor
Delta Global Services
07.2018 - 08.2021
Senior Ambulatory Business Specialist
Broward General Community Hospital
07.2016 - 04.2018
Executive Diploma - Management
Centre for Management Development
Administrative Secretary Certificate -
University of the West Indies, School of Continuing Studies
High School General Certificate -
Ministry of Education
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Annecia ThompsonAnnecia Thompson
Gate Attendant at Delta Airlines/KLM AirlinesGate Attendant at Delta Airlines/KLM Airlines
Laquita PrinceLaquita Prince
Customer Service Representative at Delta AirlinesCustomer Service Representative at Delta Airlines
Tony T. WilliamsTony T. Williams
Stocked the planes at Delta AirlinesStocked the planes at Delta Airlines
Brad J BeasleyBrad J Beasley
General Manager at Affordable Diesel RepairGeneral Manager at Affordable Diesel Repair