Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheron Seide

Sunrise,FL

Summary

Dynamic professional with extensive experience in customer service and logistics. Proven track record of punctuality and problem-solving, ensuring timely and positive client interactions. Tech-savvy with strong attention to detail, adept at managing logistics and enhancing customer satisfaction through effective communication and organization.

Overview

4
4
years of professional experience

Work History

Sales Associate

Hollister Co.
03.2025 - 10.2025
  • Organized racks and shelves to maintain store visual appeal.
  • Handled cash transactions, returns, refunds, and exchanges efficiently while adhering to company policies.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics. Assessed customer needs and utilized suggestive selling techniques to drive sales and hit monthly target.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.

Delivery Courier

Roadie
11.2023 - Current
  • Knowledge in logistics able to execute planned deliveries efficiently.
  • Able to handle customer inquires, resolve issues and maintain a positive experience.
  • Understanding of traffic patterns and routes good punctuality on delivery routes.
  • Packaging handled with care and display respect for property.
  • Proficient I'm Delivery systems such as apps,navigation tools and tracking systems.

Delivery Courier

Go Share
04.2022 - Current
  • Knowledge in logistics able to execute planned deliveries efficiently.
  • Able to handle customer inquires, resolve issues and maintain a positive experience.
  • Understanding of traffic patterns and routes good punctuality on delivery routes.
  • Packaging handled with care and display
  • respect for property.
  • Proficient I'm Delivery systems such as apps,navigation tools and tracking systems.
  • Independent Contactor
  • Excellent record of same day delivery
  • Door to Door services
  • Assist in professional assembling task.

Rideshare Driver

Lyft
01.2022 - Current
  • Professional driving skills maintain a safe driving experience for riders.
  • Clean and safe car environment.
  • Proficient at navigation, route planning, RIDESHARE apps and GPS navigation.
  • Patience and great communication and adaptable.
  • First Aid and CPR knowledge.
  • Cargo Handling

Administration Assistant

Akim Financial Group Inc.
02.2022 - 05.2024
  • Maintained organized work environment.
  • Handled day to day transactions efficiently
  • Built relationships with clients to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared and maintain customer data.
  • Answered customer day to day questions.
  • Provided positive first impressions to welcome existing, new, and future potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Schedule calender maintenance for effective time management.
  • Ten key finger typing.
  • Collaborated with team members in meetings.
  • Software proficiency in Microsoft Office, google Workspace.
  • Detail- Orientated and proactive.

Education

Associate Of Business Administration - Business Administration

Broward College
Fort Lauderdale, FL

Associate Of Arts - Interior Design

Miami Dade College
Miami, FL

High School Diploma - General Studies

North Miami Senior High School
North Miami, FL
05.2007

Skills

  • Punctuality
  • Tech-savviness
  • Deadline adherence
  • Customer service
  • Attention to detail
  • Time management
  • Problem-solving
  • Schedule adherence
  • Document management
  • Issue escalation
  • Multitasking and organization
  • Team collaboration
  • Written communication
  • Analytical thinking
  • Clerical support
  • Documentation

Languages

English
Native or Bilingual
Haitian- Creole
Native or Bilingual
Spanish
Elementary

Timeline

Sales Associate

Hollister Co.
03.2025 - 10.2025

Delivery Courier

Roadie
11.2023 - Current

Delivery Courier

Go Share
04.2022 - Current

Administration Assistant

Akim Financial Group Inc.
02.2022 - 05.2024

Rideshare Driver

Lyft
01.2022 - Current

Associate Of Business Administration - Business Administration

Broward College

Associate Of Arts - Interior Design

Miami Dade College

High School Diploma - General Studies

North Miami Senior High School