Summary
Overview
Work History
Education
Skills
Timeline
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Sheron Wilson

Miami Gardens,Fl.

Summary

Obtain a challenging position that will allow employ of my extensive training in computer knowledge, expertise with systems at fast pace, ability to learn new processes and programs and elite communication skills. Thus, seizing the opportunity to enhance my overall knowledge and seek new experiences in a professional environment.

Overview

15
15
years of professional experience

Work History

Care Coordinator

Centene Cooperation
01.2022 - Current
  • Company Overview: Children's Medical Service
  • Assist Care Managers with coordinating and managing member's care
  • Connect members with health care providers and monitor their progress
  • Collaborates with members, family members, case managers, community-based organizations, and other care coordination support members to assist with non-clinical resource needs, interventions, and other aspects of coordinated care
  • Engages case managers to complete clinical assessments and reassignment
  • Children's Medical Service

Customer Service Manager

Footlocker, Foot Action, And Kids Footlocker
Miami, FL
10.2017 - 02.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.

Customer Service Coordinator

Children's Rehab Network
Miami, Florida
01.2010 - 01.2021
  • Company Overview: PPEC
  • Oversee and facilitating daily transportation services of children from home to pediatric prescribed extended day center, determining Medicaid eligibility of patients for transportation
  • Evaluation and recording of patient's conditions and vital signs
  • Responsible for morning feedings and assisting nurses with clinical and non-clinical assessments
  • Responsible for EMT/Paramedic department, scheduling, evaluations, processing medical equipment authorizations, verifying eligibility of medical benefits regarding PPEC needs
  • Responsible for assisting Director of nursing with coordinating and implement community events, activities, field trips, and family health education fairs
  • PPEC
  • Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
  • Collaborated with other departments to resolve complex customer issues quickly.
  • Ensured that all customer inquiries were responded to in a timely manner.
  • Analyzed trends in customer inquiries and developed strategies to address them effectively.

Education

EMERCENCY MEDICAL TECHNICAL TRAINING -

Emergency Medical Technician (EMT)
01.2005

High School Diploma -

Miami Norland Senior High School
Miami, FL
08-1997

Skills

  • Cardiopulmonary Resuscitation (CPR)
  • Emergency Medical Services (EMS)
  • Basic Life Support (BLS)
  • Problem Solving
  • Multitasking
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook

Timeline

Care Coordinator

Centene Cooperation
01.2022 - Current

Customer Service Manager

Footlocker, Foot Action, And Kids Footlocker
10.2017 - 02.2021

Customer Service Coordinator

Children's Rehab Network
01.2010 - 01.2021

EMERCENCY MEDICAL TECHNICAL TRAINING -

Emergency Medical Technician (EMT)

High School Diploma -

Miami Norland Senior High School

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Sheron Wilson