Sherona Wright

Provided all daily care needs for residents.

• Provide physical support to assist patients to perform activities of daily living such as getting out of bed, bathing, dressing, using the toilet, standing, walking and exercising.
• Vital signs check
• Recorded patient information by making entries in the patient journal and notifying the nursing supervisor of changing or unusual conditions.
• Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures and maintaining security precautions.

• Collected room deposits, fees, and payments.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
• Coordinated with housekeeping staff to ensure rooms were ready for incoming guests promptly.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.