Summary
Overview
Work History
Education
Skills
Timeline
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Sheronda Bolden

Business Analyst
McKinney,TX

Summary

Outgoing and professional job seeker with a diverse range of skills that make me an asset to any team. Possess strong analytical abilities, effective communication, and problem-solving skills to tackle complex challenges. Teamwork skills allow for seamless collaboration with colleagues, while strong interpersonal skills build positive relationships with clients and stakeholders. Attention to detail ensures accuracy and precision in all tasks. Extensive experience in utilizing communication channels such as phone, email, and web chat for efficient and effective interactions. Known for reliability and strong work ethic, always ready to adapt quickly to new tasks and environments.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Business Analyst (Remote)

Wipro
Tampa , FL
01.2021 - Current
  • Accurately reconcile/resolve Enrollment and/or Financial discrepancies between HPS data and Exchange/CMS data
  • Perform first level analysis of data and produce graphical/data sheet summaries of results as needed
  • Document procedures, processes and workflows when required
  • Reconciled, noted and reported discrepancies found in records
  • Complied with federal, state and company policies, procedures and regulations
  • Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.

Case Administrator

LifePath Systems
McKinney , TX
09.2018 - 12.2020
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Improved case management efficiency by streamlining administrative processes and implementing new tracking systems.
  • Participated in ongoing training to enhance own job skills and knowledge
  • Enhanced client satisfaction by providing timely updates on case status and addressing inquiries professionally.
  • Identified and addressed barriers to discharge and recovery.

Case Administrator

Teva Pharmaceuticals
Overland Park , KS
09.2017 - 06.2018
  • Implemented a more efficient filing system that reduced document retrieval time significantly for the entire office.
  • Reduced processing time for new cases by creating a standardized intake procedure and checklist.
  • Provided client focused case management plans, assessments, and offered counseling and support
  • Conducted thorough pharmacy benefits investigations to verify coverage
  • Collaborated closely with treatment teams to appropriately coordinate client care services
  • Facilitated referrals to collaborative specialty health providers to drive continuity of care

Customer Service Associate

CVS Healthcare
Lees Summit , MO
11.2014 - 08.2017
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Maintained a high level of product knowledge, providing accurate information to customers.

Medical Assistant

Dr. Winston E. Harrison, MD
Columbia , MO
11.2010 - 08.2014
  • Performed medical records management, including filing, organizing and scanning documents.
  • Supported physicians in examinations, procedures, and diagnostic tests
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Education

BACHELOR OF SCIENCE (B.S.) - FINANCE

WGU
Online
08.2024 - 05.2027

ASSOCIATE OF APPLIED SCIENCE - MEDICAL ASSISTING

Metro Business College
Jefferson City, MO
06.2008 - 03.2011

Skills

  • Project management

  • Exceptional communication

  • Business and Project: MS Project, SharePoint, ServiceNow

  • Multitasking proficiency

  • SQL proficiency

  • Microsoft Office

  • Data analysis

  • Problem-solving

  • Requirement Gathering and Documentation

  • Data entry

  • Adaptable/Flexibility

  • Critical thinking

  • Case management

  • Team collaboration

  • Research and analysis

  • Verbal and written communication

Timeline

BACHELOR OF SCIENCE (B.S.) - FINANCE

WGU
08.2024 - 05.2027

Business Analyst (Remote)

Wipro
01.2021 - Current

Case Administrator

LifePath Systems
09.2018 - 12.2020

Case Administrator

Teva Pharmaceuticals
09.2017 - 06.2018

Customer Service Associate

CVS Healthcare
11.2014 - 08.2017

Medical Assistant

Dr. Winston E. Harrison, MD
11.2010 - 08.2014

ASSOCIATE OF APPLIED SCIENCE - MEDICAL ASSISTING

Metro Business College
06.2008 - 03.2011
Sheronda BoldenBusiness Analyst